Via · 2 months ago
Partner Support Specialist (part-time)
Green Bay
Part-time
Onsite
New Grad, Entry Level
$18/hr - $18/hrVia is a technology company transforming transportation worldwide. As a part-time Partner Support Specialist, you will interact with driver-partners to ensure smooth experiences and advocate for their needs within the company.
LogisticsMobile AppsReal TimeRide SharingTransportation
Responsibilities
Serve as the front line, speaking with driver-partners face-to-face, over the phone and through email/SMS to help improve their first experience with Via or manage their accounts
Become an expert on our Via software and book rides for our passengers, serving as the first point of contact and helping hand for our riders
Thrive in a fast-paced environment tackling an array of customer issues
Deliver above-and-beyond customer service to our driver-partners, finding new and interesting ways to make customers smile
Notice even the smallest trends and pain points, then brainstorm ways in which we can create solutions to improve each customer’s experience
Coordinate with management to channel customer feedback to all areas of the business such as technology, marketing, design, and product teams
Qualification
Required
Clear communicator with excellent reading comprehension and writing skills
Excellent computer and technical skills, including experience with Microsoft Office, the Google Suite, previous CRM tools like Salesforce a plus
Strong listening skills and a great conversationalist
A well-rounded team player who takes ownership of (and pride in) your work
A strong work ethic and an entrepreneurial spirit
Dynamic; willing to wear multiple hats and work on projects of all types
You take initiative to solve problems and get the job done
Empathy and the ability to put yourself in the customer's shoes
Ability to work Tuesdays and Fridays 5p - 10p; and Saturdays
Company
Via
Via is a transport company that offers public mobility solutions for transit agencies, school districts, cities, and corporations.
Founded in 2012
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$887.06MKey Investors
83NorthJanus Henderson InvestorsEXOR N.V.
2025-09-12IPO
2023-02-13Series Unknown· $110M
2021-11-30Series G· $130M
Leadership Team
Daniel Ramot
Co-founder, CEO
Oren Shoval
Co-Founder, Advisor
Recent News
Morningstar.com
2025-11-14
Government Technology US
2025-10-03
2025-09-22
Company data provided by crunchbase