Kroll · 2 months ago
Sr. Manager, Quality Assurance (Data Operations)
United States
Full-time
Hybrid
Senior Level, Lead/Staff, Director/Executive
$140K/yr - $170K/yr
7+ years expKroll is a global leader in risk and financial advisory solutions, and they are seeking a Senior Manager for Quality Assurance in Data Operations. The role involves establishing and leading the global QA program for SupportOps Production Operations, ensuring rigorous reviews of deliverables and fostering a QA-first culture within the team.
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Responsibilities
Establish a comprehensive QA framework covering all Production Operations service catalog items — from routine data processes to ad-hoc client solutions
Draft, maintain, and enforce SOPs, QA checklists, and governance standards across all service lines
Embed QA checkpoints into Monday workflows to ensure every deliverable is reviewed before release
Build and manage a global QA support model with coverage across Asia, EMEA, and North America
Validate all deliverables for accuracy, completeness, and integrity, including (but not limited to):
Client file intake and imports
Data parsing, cleansing, and deduplication
Reports, dashboards, and other client deliverables
Bulk communications and notifications
Client data collection platforms and lightweight business-deployed tools
Ensure any non-standard or innovative deliverables created by Production Operations also have QA protocols in place
Personally review high-priority deliverables and provide QA sign-off before client-facing release
Lead, mentor, and develop a small but globally distributed QA team
Define clear SLAs, QA metrics, and accountability measures for the team
Partner with Data Analysis, Data Engineering, Platform Engineering, and Service Delivery to embed QA seamlessly into their workflows
Influence cross-functional teams to adopt a QA-first culture
Regularly report QA performance, error trends, and areas for improvement to leadership
Conduct root cause analysis and implement preventative measures to minimize recurring issues
Introduce automation, sampling, and audit techniques to scale QA effectively in a high-volume, fast-turnaround environment
Qualification
Required
7+ years of QA experience, with at least 3+ years in a managerial leadership role
Proven success managing QA in fast-paced, SLA-driven production or service-delivery environments
Demonstrated experience authoring and enforcing SOPs, QA frameworks, and governance models
Strong track record of leading small, distributed teams while also being hands-on with QA execution
Experience in data-focused QA (imports/exports, cleansing, deduplication, reporting)
Proficiency with SQL, Excel, ETL workflows, and QA/ticketing tools (e.g., Monday.com, Jira, ServiceNow)
Strong organizational, communication, and leadership skills with the ability to influence across functions
Company
Kroll
Kroll is a provider of risk solutions that helps clients make confident risk management decisions.
5001-10000 employees
H1B Sponsorship
Kroll has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (21)
2024 (14)
2023 (10)
2022 (15)
2021 (7)
Funding
Current Stage
Late StageTotal Funding
unknown2023-12-13Acquired
Leadership Team
Jennifer Huntington
Chief Operating Officer
Alan Brill
Senior Managing Director
Recent News
Morningstar.com
2025-12-02
2025-11-19
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