VCA Animal Hospitals ยท 2 months ago
Client Service Representative in Santa Barbara
Santa Barbara, CA
Full-time
Onsite
New Grad, Entry Level
$18/hr - $24/hrVCA Animal Hospitals is a well-established 24-hour emergency and specialty practice in Santa Barbara, California. They are seeking a highly motivated Client Service Representative to deliver outstanding client experiences and ensure exceptional care for every patient. The role involves greeting clients, scheduling appointments, managing medical records, and maintaining a clean facility.
Health CareHospitalMedicalPetVeterinary
Responsibilities
Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
Scheduling and confirming appointments
Placing outbound calls for follow-ups and reaching out to prospective clients
Presenting and explaining fees, including processing payments
Recommending, selecting, and obtaining products and services, including prescriptions
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (e.g., heartworm prevention, housebreaking, and flea & tick control)
Managing medical records, charts, reports, and correspondence
Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean at all times- both inside and outside
Qualification
Required
Highly motivated and energetic
Ability to deliver outstanding client experience
Experience in customer service functions
Ability to greet visitors and answer telephones
Ability to guide clients and their pets to exam rooms
Experience in scheduling and confirming appointments
Ability to place outbound calls for follow-ups and reach out to prospective clients
Ability to present and explain fees, including processing payments
Experience in recommending, selecting, and obtaining products and services, including prescriptions
Ability to answer questions regarding products and services
Knowledge of general animal husbandry and non-medical pet care
Experience in managing medical records, charts, reports, and correspondence
Ability to maintain hospital cleanliness, including removal of animal waste
Benefits
Access to the people and resources of a large veterinary community
Leadership opportunities
Career development programs
Strong Shelter partnerships and VCA Charities
CE allowance
Tuition support and sponsorships
Free wellness subscriptions (Head Space, Lyra)
Referral bonuses
Competitive wage
Medical, dental & vision insurance
Life, long and short term disability insurance
Paid parental leave
Paid vacation and sick time
401(k)
Generous pet care discounts and Associate discounts
Student loan advisory services and loan tools and resources
Nationwide hospital transfer opportunities
Company
VCA Animal Hospitals
A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine.
Founded in 1986
10001+ employees
H1B Sponsorship
VCA Animal Hospitals has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (17)
2023 (16)
2022 (14)
2021 (19)
2020 (17)
Funding
Current Stage
Late StageLeadership Team
Trevor Adams, CPA, CGMA
Chief Financial Officer
Amanda Gillespie
Senior Talent Acquisition Partner at VCA Animal Hospital
Recent News
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