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Banner Bank · 2 months ago

Payment Operations Specialist

Spokane, Washington

Full-time

Onsite

New Grad, Entry Level

$20/hr - $23.52/hr

0+ years exp

Banner Bank is a well-established financial institution with a strong commitment to community and employee engagement. The Payment Operations Specialist role focuses on providing exceptional customer service and support for various payment operational areas while ensuring compliance with bank policies and regulations.

BankingFinanceFinancial Services

Culture & Values

H1B Sponsor Likely

Responsibilities

Responsible for providing support and excellent customer Service to internal staff for multiple payment operational areas including but not limited to Wires, ACH, Cash Services, Items Processing, Exception Item Processing, Check Services, Faster Payments, Statement Rendering and Research, and other regulatory/compliance driven objectives

Responsible for completing tasks with accurately and timely while observing a segregation of duties

Responsible for monitoring functionality of automated processes and escalating potential issues

Responsible for completing assigned duties timely and escalating to leadership if concerns arise with meeting key processing deadlines

Provides telephone and e-mail support to internal clients

Escalate identified opportunities for process improvements keeping in line with business line strategies

Assist with special projects related to operations including but not limited to system conversions and acquisitions

Responsible for complying with policies, procedures, security requirements, and government regulations

Qualification

Customer serviceAnalytical skillsProblem solvingMicrosoft OfficeRegulationsOrganizational skillsAttention to detailWritten communicationVerbal communicationTime management

Required

H.S. Diploma: required (an equivalent combination of education and experience may be considered)

0 to 2 years of clerical, bank, and/or client service experience with retail banking or operations exposure required

Possess excellent customer service, analytical, and problem solving skills

Proven organizational skills and attention to detail required

Ability to effectively prioritize and execute tasks in a high-pressure environment while ensuring critical deadlines are met

Possess effective written and verbal communication skills, with the ability to positively influence others

Ability to work independently with little direct supervision while effectively managing time and resources

Proven experience with troubleshooting principles/methodologies and issue resolution techniques

Proficient in Microsoft Office and the ability to quickly learn and adapt to new technologies

Knowledge of federal and state laws/regulations relative to deposit accounts and bank operations

Benefits

Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life insurance

Paid vacation time, sick time and 11 company paid holidays

401k (with up to 4% match)

Tuition reimbursement

Company

Banner Bank

Glassdoor4.1

We are proud to provide you with the most comprehensive financial services in the Pacific Northwest

Founded in 1890

Walla Walla, Washington, USA

1001-5000 employees

http://bannerbank.com

H1B Sponsorship

Banner Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (1)