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Evertz · 2 months ago

Field Service Engineer (Entry, Intermediate & Sr.) - Burbank, CA

Burbank, CA

Full-time

Hybrid

Entry, Mid, Senior Level

1+ years exp

Evertz is a leading global manufacturer of broadcast equipment and solutions. The Field Service Engineer will serve as a key point of contact for clients, providing technical support, troubleshooting, and installations while ensuring customer satisfaction and effective communication between departments.

BroadcastingManufacturingSoftware

Responsibilities

Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance

Assess the customer’s product application, troubleshoot and diagnosis issues through research and/or re-creation to determine the root cause

Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear and professional manner

Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback to aid in design changes including customer “feature requests” to product managers

Support the development of product communications by generating or authoring customer guides and provide the technical writing group with information including Pinouts, FAQ, Application notes, Best Practices and customer product or system configuration and product integration with other manufacturer’s products

Install product(s) or systems at customer sites and delivering training to customers in-house or abroad

Qualification

Electrical Technician DiplomaServer HardwareLinux OSNetwork setupCustomer serviceMulti-taskingTechnical writingProblem-solvingCommunication skillsTeam collaboration