Justworks · 1 day ago
Director, Business Resilience and Crisis Management
New York, NY
Full-time
Onsite
Senior Level, Lead/Staff
$198K/yr - $238K/yr
10+ years expJustworks is a company dedicated to helping businesses focus on running their operations while solving HR issues. The Director of Business Resilience and Crisis Management will lead the development and implementation of business resilience strategies, ensuring effective preparation, response, and recovery from disruptive events.
Bookkeeping and PayrollComplianceEmployee BenefitsHealth InsurancePayments
Responsibilities
Lead Program Strategy and Governance: Continue to develop and refine the enterprise-wide Business Resilience program, defining its core components (e.g., BIA, BCP, Incident & Crisis Management) and refining governing policies and standards to align with industry best practices and regulatory requirements
Drive Cross-Functional Integration: Champion resilience across the enterprise by partnering with key functions. Ensure tight alignment with enterprise risk management, internal audit, between Business Continuity and IT Disaster Recovery strategies, and between Crisis Management and the Cyber Incident Response program
Ensure Continuous Evolution and Maturity: Proactively evaluate and mature the resilience program, continuously assessing its effectiveness against the evolving threat landscape and shifting business priorities to ensure a constant state of preparedness
Lead Real-Time Crisis Response: Act as the crisis leader during major incidents by activating the Crisis Management Team (CMT) providing strategic guidance, and driving timely decisions and resource coordination across teams
Enhance Organizational Preparedness: Design and implement an enterprise-wide exercise program, including ensuring tabletop simulations are held with key stakeholders, to continuously validate plans, test capabilities, and track areas for improvement
Drive Continuous Improvement: Conduct post-incident reviews and after-action reports to identify root causes and lessons learned, ensuring that corrective actions and preventative measures are implemented across the business
Partner with stakeholders: Work across all business units (e.g., Operations, IT, Technology, Benefits, Product, People Team, Legal, Communications, Physical Security, Procurement, etc.) to embed resilience principles and practices into their daily operations
Trusted advisor: Act as the subject matter expert and trusted advisor to senior leadership, providing regular updates on program status, potential risks, and crisis response
Building a Resilient and Ready Culture Foster a culture of readiness and accountability by empowering functional leaders, ensuring they have the necessary resources and support to embed resilience principles throughout their areas of responsibility
Exercise Strategy: Partner with key stakeholders to design and execute a broad exercise and testing program to strengthen incident and crisis management capabilities, including tabletop exercises, functional drills, and full-scale simulations to validate plans and improve response capabilities
Training & Awareness: Develop and deliver appropriate training and awareness programs for all levels of the organization, from executive leadership to individual team members, on their roles during a disruption
Other duties as needed based on department and/or organizational needs
Qualification
Required
Minimum of 10 years of professional, hands-on experience with crisis or major incident management, leading cross-functional and third-party response efforts
Proven experience designing and implementing an end-to-end business resilience program or leading a significant program transformation globally
Demonstrable experience with crisis management of critical incidents related to disasters, technology disruptions, cybersecurity, fraud, and/or operations
Proven ability to thrive in a high-growth, fast-moving environment, effectively navigating change and managing deadlines and milestones
Deep understanding of technology processes in a cloud-based environment
Thorough knowledge of internal policies, standards, laws, and regulations, with the ability to apply industry best practices to incident response and business continuity
Strong program leadership skills with a structured approach to program development and improvement
Ability to be assertive, confident, and provide decisive leadership in times of crisis, including when interacting with senior leadership
Exceptional analytical and communication skills (both written and verbal), with a specific ability to remain clear and calm under pressure
Outstanding interpersonal skills with a demonstrated history of successfully influencing and engaging with multiple levels of leadership
A creative problem solver, effective negotiator, and results-oriented team player who is open to feedback and compromise
A self-starter who is self-motivated and able to work independently with little oversight
Strong self-awareness and situational awareness
Preferred
Bachelor's degree or higher in a relevant field
Public company experience
Global experience
Project management certifications (e.g., PMP, PRINCE2)
Professional certification such as Certified Business Continuity Professional (CBCP), Master Business Continuity Professional (MBCP), or similar industry credentials
Proficiency with G-Suite tools
Benefits
Great benefits
Wellness program offerings
Company retreats
Company
Justworks
Justworks is a cloud-based HR and payroll platform that helps small and mid-sized companies manage payroll, benefits, compliance, and HR.
1001-5000 employees
H1B Sponsorship
Justworks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (19)
2023 (15)
2022 (19)
2021 (6)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$159.84MKey Investors
FirstMarkRedpointBain Capital Ventures
2023-11-01Series Unknown· $16.84M
2020-01-28Series E· $50M
2018-03-06Series D· $40M
Leadership Team
Michael Seckler
Chief Executive Officer
David Feinberg
Senior Vice President Risk & Insurance Programs
Recent News
Index Ventures
2025-12-29
2025-11-23
2025-10-30
Company data provided by crunchbase