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Freshworks · 20 hours ago

Senior Director - People Data Science & Insights

San Mateo, FL

Full-time

Hybrid

Director/Executive

$244K/yr - $351K/yr

15+ years exp

Freshworks is a company that builds uncomplicated service software aimed at enhancing customer and employee experiences. They are seeking a visionary Senior Director, People Data Science & Insights to lead analytics transformation, focusing on predictive and actionable insights that influence workforce strategy and executive decision-making.

CRMInformation ServicesInformation TechnologySaaSSoftware

Responsibilities

Define and execute the People Data Science & Insights strategy, establishing Freshworks as a benchmark for data-driven HR decision-making

Partner with the CHRO, CEO, and executive team to translate workforce data into strategic insights that shape company performance, talent density, and culture

Build a scalable operating model that connects data science, people analytics, and business outcomes across global teams

Design and deploy advanced predictive and propensity models to forecast attrition, engagement, productivity, and workforce risk

Apply AI/ML and data science techniques to optimize workforce planning, performance, and employee experience

Partner with HR, Finance, and IT to ensure analytics initiatives are strategic, automated, and seamlessly integrated into enterprise systems

Transform complex analytics into compelling data narratives that drive executive decisions and organizational action

Build executive-ready dashboards and visualizations using tools such as Tableau, Power BI, and Workday Prism

Champion a culture of data storytelling within HR—helping leaders connect insights to outcomes

Ensure accuracy, compliance, and integrity of employee data across global systems, aligning with GDPR, CCPA, and other regional regulations

Drive shared definitions, unified metrics, and transparent governance to establish a single source of truth

Strengthen data literacy across HR personas—from HRBPs to Operations—enabling true 'insight to action.'

Lead and mentor a high-performing global team of data scientists, analysts, and people scientists

Foster a culture of collaboration, innovation, and a growth mindset, encouraging experimentation and continuous learning

Partner cross-functionally with HR, Finance, and Product leaders to identify emerging analytics opportunities that accelerate strategic impact

Qualification

People AnalyticsData SciencePredictive ModelingAI/MLData VisualizationData GovernanceHR Data ArchitectureCollaborationCommunicationMentoringStorytelling