Freshworks · 2 weeks ago
Senior Director - People Data Science & Insights
San Mateo, FL
Full-time
Hybrid
Director/Executive
$244K/yr - $351K/yr
15+ years expFreshworks is a company that builds uncomplicated service software to enhance customer and employee experiences. They are seeking a visionary Senior Director, People Data Science & Insights to lead analytics transformation, focusing on predictive and actionable insights that shape workforce strategy and executive decision-making.
CRMInformation ServicesInformation TechnologySaaSSoftware
Responsibilities
Define and execute the People Data Science & Insights strategy, establishing Freshworks as a benchmark for data-driven HR decision-making
Partner with the CHRO, CEO, and executive team to translate workforce data into strategic insights that shape company performance, talent density, and culture
Build a scalable operating model that connects data science, people analytics, and business outcomes across global teams
Design and deploy advanced predictive and propensity models to forecast attrition, engagement, productivity, and workforce risk
Apply AI/ML and data science techniques to optimize workforce planning, performance, and employee experience
Partner with HR, Finance, and IT to ensure analytics initiatives are strategic, automated, and seamlessly integrated into enterprise systems
Transform complex analytics into compelling data narratives that drive executive decisions and organizational action
Build executive-ready dashboards and visualizations using tools such as Tableau, Power BI, and Workday Prism
Champion a culture of data storytelling within HR—helping leaders connect insights to outcomes
Ensure accuracy, compliance, and integrity of employee data across global systems, aligning with GDPR, CCPA, and other regional regulations
Drive shared definitions, unified metrics, and transparent governance to establish a single source of truth
Strengthen data literacy across HR personas—from HRBPs to Operations—enabling true 'insight to action.'
Lead and mentor a high-performing global team of data scientists, analysts, and people scientists
Foster a culture of collaboration, innovation, and a growth mindset, encouraging experimentation and continuous learning
Partner cross-functionally with HR, Finance, and Product leaders to identify emerging analytics opportunities that accelerate strategic impact
Qualification
Required
15+ years of progressive experience in People Analytics, Data Science, or Workforce Insights, including 5+ years in senior leadership
Proven track record of driving executive decision-making through data-backed insights and influence
Expertise in predictive modeling, segmentation, and propensity modeling within HR or workforce domains
Strong experience with data visualization and storytelling for senior audiences
Proficiency with AI/ML and analytics tools such as Python, R, SQL, Tableau, Power BI, Workday Prism, and Databricks
Deep understanding of HR data architecture, governance, and compliance frameworks
Excellent communicator and collaborator with a demonstrated ability to lead and mentor global teams
Preferred
Bachelor's or Master's degree in Data Science, Statistics, Industrial-Organizational Psychology, or related field preferred
Benefits
Multiple options for dental, medical, vision, disability and life insurances
Equity + ESPP
Flexible PTO
Flexible spending
Commuter benefits
Wellness benefits
Adoption and parental leave benefits
Company
Freshworks
Freshworks is building and delivering online cloud-based software-as-a-service that provides helpdesk support with automation solutions.
1001-5000 employees
H1B Sponsorship
Freshworks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (23)
2023 (7)
2022 (11)
2021 (10)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$484MKey Investors
Steadview CapitalPeak XV PartnersTiger Global Management
2021-09-21IPO
2020-01-01Secondary Market· $85M
2019-11-04Series H· $150M
Leadership Team
Dennis Woodside
CEO, President
Shan Krishnasamy
Co-founder and CTO
Recent News
womenentrepreneursreview.com
2026-01-11
2026-01-08
2026-01-07
Company data provided by crunchbase