Dexterity, Inc. · 2 months ago
Application Support Engineer
Redwood City
Full-time
Onsite
Entry, Mid Level
$120K/yr - $160K/yr
2+ years expDexterity is a company focused on revolutionizing warehouse automation through advanced robotics technology. The Application Support Engineer will act as a critical link between deployed AI applications and customer operations, ensuring smooth production by resolving software issues and providing feedback for improvements.
Artificial Intelligence (AI)LogisticsRoboticsSupply Chain ManagementWarehouse AutomationWarehousing
Responsibilities
Diagnose & Resolve Incidents — Analyze logs, telemetry, SQL/NoSQL data, and container metrics to pinpoint failures; reproduce issues in staging; craft work-arounds or scripted hot-fixes; document in ticketing system (Jira/Zendesk)
Proactive Monitoring — Tune alerting rules, dashboards, and anomaly-detection models; perform trend analysis to prevent outages
Field Residency — Embed on customer site during go-live, major upgrades, or chronic issue hunts
Knowledge & Automation — Write SOPs, runbooks, and self-service articles; contribute to CLI tools and diagnostic scripts in Python/Bash; mentor TAC on new failure modes
Continuous Improvement Projects — Partner with Product and Application Engineering on feature hardening, performance tuning, and reliability improvement
Own and execute NPI software commissioning at customer sites, including tooling setup, system testing, and calibration
Facilitate and approve Merge Requests for P2–P3 bug fixes, ensuring timely and compliant code integration
Qualification
Required
Bachelor's degree in an engineering discipline (e.g., Mechanical, Electrical, Industrial, Robotics) or Computer Science — with demonstrable coding skills and a solid grounding in computer-science fundamentals. Equivalent practical experience is welcome
2+ years in a SaaS, DevOps, Site Reliability, or Application Support role handling customer-facing production systems
Comfortable working extended hours or on-call rotations for high-severity incidents
System-level Troubleshooting across Linux, networking (TCP/IP, VLANs, VPNs), containers (Docker/K8s), and cloud services (AWS/GCP/Azure)
Programming & Scripting — comfortable reading and writing Python, Bash, and SQL for diagnostics or small tooling
Data-driven Mindset, ability to instrument, query, and visualize telemetry to inform decisions
Familiarity with support tools and observability platforms (e.g., Grafana, Kibana, Foxglove, ArgoCD)
Aptitude for Hands-On Work in Physical-AI Environments — must be willing and able to power-cycle, jog, and calibrate super-humanoid robots on the warehouse floor; this role is not 'desk-only.'
Strong analytical and debugging skills; experience parsing logs and telemetry data
Clear Communication — translate technical findings into customer-friendly language and crisp bug reports
Self-starter mindset with a willingness to take ownership in ambiguous environments
Bias for Action — sense of urgency in production environments; willingness to 'own the ticket' until closure
Preferred
Experience supporting AI/ML inference platforms (model drift, retraining pipelines)
Familiarity with message queues & real-time data buses (RESTAPI)
Exposure to industrial automation or warehouse management systems
Knowledge of CI/CD workflows (GitHub Actions, ArgoCD) and feature-flag rollouts
Basic understanding of robot kinematics and perception pipelines to converse with Product Support colleagues
Benefits
Comprehensive benefits
Equity
Company
Dexterity, Inc.
We deliver full-stack robot dexterity solutions for logistics, warehousing, and supply chain operations.
201-500 employees
H1B Sponsorship
Dexterity, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (14)
2023 (7)
2022 (25)
2021 (9)
2020 (6)
Funding
Current Stage
Growth StageTotal Funding
$291.2M2025-03-11Series Unknown· $95M
2021-10-13Series B· $140M
2021-10-13Debt Financing
Leadership Team
Samir Menon
Founder & CEO
Adam Kell
Product Manager
Recent News
2025-11-28
Crunchbase News
2025-11-01
Company data provided by crunchbase