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HubSync · 2 months ago

Solutions Architect (SME for Pre and Post Sales) - EST or CST Only

United States

Full-time

Remote

Senior Level

5+ years exp

HubSync is seeking a technical Solutions Architect / Subject Matter Expert to bridge the gap between customers, the sales team, and product development. This role involves driving successful implementations, ensuring customer success, and informing product strategy based on real-world feedback.

AccountingFinancial ServicesSoftware

Responsibilities

Partner with sales teams to qualify opportunities and assess technical requirements

Lead technical discovery sessions with prospective customers to understand business needs, existing infrastructure, and integration requirements

Design and present customized solution architectures that demonstrate HubSync's value proposition

Conduct product demonstrations tailored to specific customer use cases

Develop technical proposals, statements of work, and implementation roadmaps

Address technical questions and concerns during the sales cycle

Provide competitive analysis and differentiation strategies

Lead implementation projects from kickoff through go-live, serving as the primary technical point of contact

Develop detailed implementation plans, including timelines, milestones, and resource requirements

Configure and customize HubSync solutions to meet specific customer requirements

Oversee data migration, system integrations, and technical setup

Conduct user training and create customized documentation

Troubleshoot technical issues and coordinate with engineering teams for resolution

Ensure successful adoption and ROI realization

Build strong, trusted relationships with customers as their technical advocate

Conduct regular check-ins to assess system performance and identify optimization opportunities

Identify expansion opportunities and use cases for additional HubSync capabilities

Gather customer feedback on product functionality, usability, and feature requests

Serve as escalation point for complex technical issues

Drive customer retention through proactive engagement and value demonstration

Translate customer requirements and pain points into actionable product feedback

Participate in product roadmap discussions, advocating for customer needs

Contribute to user story development and acceptance criteria definition

Beta test new features and provide implementation feasibility assessments

Document common implementation patterns and best practices

Identify product gaps and enhancement opportunities based on field experience

Collaborate with product team on release planning and feature prioritization

Qualification

Solutions ArchitectureTechnical ConsultingAPIsWebhooksData ModelingCloud PlatformsProject ManagementTechnical CertificationsAgile/ScrumCustomer-Centric MindsetCommunication Skills