Reunion · 2 months ago
Senior Customer Success Manager
Denver, CO
Full-time
Hybrid
Mid, Senior Level
3+ years expReunion is the leading platform for clean energy tax credits and compliance, working with major corporations to invest in clean energy projects. As a Senior Customer Success Manager, you will be the go-to expert for customers using the Reunion PWA platform, helping them navigate compliance and maximize the software's value.
Financial ServicesMarketplaceRenewable Energy
Responsibilities
Serve as a trusted compliance advisor to customers, helping them navigate Prevailing Wage and Apprenticeship (PWA) requirements
Strategize and implement customer onboarding programs and ongoing customer check-ins to ensure successful use of the Reunion PWA platform
Guide customers on how to meet the documentation and reporting standards required to ensure PWA compliance
Translate complex federal/state guidance and labor compliance requirements into simple, actionable steps for customers
Provide thoughtful, timely responses to customer questions related to labor classifications, apprentice ratios, good faith effort documentation, and related compliance topics
Partner with the product and engineering teams to communicate user needs and strategize on opportunities for platform improvement
Maintain up-to-date knowledge of IRS, Treasury, and Department of Labor guidance related to clean energy tax credit compliance
Support customer success initiatives, including educational materials, webinars, and compliance best-practice guides
Collaborate with the sales and account management teams to ensure customer satisfaction and retention
Qualification
Required
3 to 5+ years of experience in a compliance, customer-facing, or project management role in B2B software, clean energy, finance, accounting, construction, or a related field
Strong communication and presentation skills — comfortable explaining complex topics in clear, practical terms
Detail-oriented mindset with a passion for helping customers succeed
Excellent Microsoft Excel or Google Sheets skills
Ability to manage multiple projects simultaneously and thrive in a fast-paced, high-growth environment
Curiosity and willingness to learn — you're excited to become an expert in PWA compliance and clean energy tax credit rules
Preferred
Familiarity with prevailing wage, apprenticeship, or related federal or state labor compliance programs
Experience with clean energy project development, construction management, or labor compliance systems
Prior experience using or supporting software tools for compliance or project management
Knowledge of clean energy tax credits or interest in learning more about this area
Experience working directly with developers, EPCs, or contractors in the renewable energy space
Benefits
Medical, dental, and vision insurance
Travel to company off-sites 2-3x per year to meet teammates in-person
Flexible PTO plan
Company
Reunion
Reunion provides a renewable energy tax credit marketplace that accelerates investment into clean energy projects.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
William Lee
Co-Founder & President
Recent News
BioWorld Financial Watch
2025-09-18
2025-05-01
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