Neighborhood Health Center of WNY, Inc. · 2 months ago
IT Technician
Buffalo, NY
Full-time
Onsite
Entry Level
$22.25/hr - $22.25/hr
1+ years expNeighborhood Health Center of WNY Inc is committed to providing high-quality healthcare services and is looking for an IT Technician to support employees with software and hardware technical issues. The role involves providing first-level helpdesk support, managing IT assets, and collaborating with team members to ensure smooth operations across various locations.
Health CareMedicalNon Profit
Responsibilities
Provide First Level support for helpdesk caller requests including: troubleshooting, escalation up to and including resolution
Multi-task customer calls, e-mails, IT security user provisioning and data center operations
Document calls in incident management software for detailed tracking and reporting
Monitor system wide alerts, downtimes and advisories, document and escalate to the appropriate support team by providing notification, updates and resolution as required
Use remote access tools for troubleshooting and resolution of technical issues
Support inventory tracking of IT assets
Support VOIP telephone systems
Manage software licensing and upgrades
Work with third party IT vendors as needed
Perform equipment repair and replacement of IT components
Assist in the diagnosis and resolution of software problems
Qualification
Required
High school diploma or equivalent required AND two (2) years of help desk call center, customer service, or application support experience required OR Associate degree or certificate of course completion in a technical related field OR two (2) years of help desk call center, customer service, or application support experience required
Knowledge of Microsoft Windows and user interfaces required
Kindness: you treat each person with respect and compassion, valuing each person's story
Resiliency: you see opportunities to innovate and find solutions when challenges arise
Teamwork: you are open to others' unique perspectives, and will collaborate to meet shared goals
1 - 2 years: Customer Service
1 - 2 years: Previous experience with end user technical support
High School or better
Technical/other training or better in Information Technology or related field
Detail Oriented
Positive Attitude
Customer Service
Effective Communication
Telephone Etiquette
Problem Solving
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Team Player: Works well as a member of a group
Preferred
CompTIA A+ Certification, Cisco CCNA, HDI Help Desk Technician, Microsoft Certified Professional, or Microsoft Certified Systems Engineer preferred but not required
Knowledge of Athena Electronic Medical Record application (or other EHR), enterprise application software or database support experience preferred
Associates or better in Information Technology or related field
Electronic Med Records
Benefits
Options for medical, dental, life, and supplemental insurance
403b match
Health savings accounts with employer contribution
Wellbeing programs
Continuing education opportunities
Generous paid time off
Holidays
Company
Neighborhood Health Center of WNY, Inc.
Healthcare that welcomes you. Mission: We welcome all Western New Yorkers for high quality, patient-centered primary healthcare.
201-500 employees
H1B Sponsorship
Neighborhood Health Center of WNY, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$0.01MKey Investors
Fidelis Care
2022-01-21Grant· $0.01M
Leadership Team
Joanne Haefner
Chief Executive Officer
Melissa Payne
Chief Human Resources Officer
Recent News
2025-06-06
Business Journals
2022-02-18
2022-01-21
Company data provided by crunchbase