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Conrad N. Hilton Foundation · 3 days ago

Senior Officer, Communications

Westlake Village, CA

Full-time

Hybrid

Senior Level, Lead/Staff

$174K/yr - $218K/yr

10+ years exp

The Conrad N. Hilton Foundation is a grantmaking organization focused on helping people living in poverty and experiencing disadvantage worldwide. They are seeking a Senior Officer, Communications to manage institutional communications, oversee digital strategies, and drive communications around key initiatives such as the Hilton Humanitarian Prize and the Stronger Communities Fund.

Non-profit Organization Management

Comp. & Benefits

Responsibilities

Develop and implement a measurable external communications strategy focused on holistic institutional impact and storytelling that increases the foundation's visibility within the philanthropic space and beyond

Manage the day-to-day communications around the Foundation's institutional needs, including message development, Executive leadership opportunities, talking points, etc, ensuring brand and voice alignment, consistency and reputation considerations

Provide management and surge support—both strategic and tactical—on crisis communications and reputation/issues management

Develop and execute a comprehensive internal communications strategy that advances the foundation’s work, fosters employee engagement and connection with mission and values

Serve as a strategic connector across the foundation’s different departments and units, ensuring alignment in messaging and making information accessible and relevant to staff

Work with senior leadership to ensure that all external and internal communication is clear, consistent and aligned with mission and values

Support the Executive Office, including crafting content and messaging and establishing a communications cadence with staff

Lead all aspects of the quarterly all-staff meeting including planning and implementation

Draft messaging, case studies, talking points, remarks and stories tied to institutional priorities, including the Conrad N. Hilton Humanitarian Prize and the Strong Communities Fund

Partner with the Talent and Culture team and leadership to plan and thoughtfully communicate relevant organization-wide changes, policies, and initiatives

Strategic oversight of the Foundations digital channels, including website and social media channels ensuring connection between content, audiences and platforms

Deliver a consistent and data-driven narrative around digital content choices and trade-offs to ensure internal buy-in and understanding

Grow engagement and reach by ensuring consistent and engaging content that speaks to core and target audiences

Provide strategic support, manage, and oversee the day-to-day work of the Digital Communication Specialist and Website and Multimedia Manager, fostering a culture of collaboration and mutual support within the team

Oversee the creation and coordination of timely and engaging digital content that brings together and aligns institutional and programmatic voice and impact for social media, blogs and website

Manage the Digital Communications Specialist and Website and Multimedia Manager and ensure alignment around strategy, priorities and objectives

Set clear performance standards, provide regular feedback, and lead annual performance reviews for direct reports, keeping in mind department and organizational goals

Provide guidance and support to help with staff development and professional growth

Serve as the key day-to-day communications focal point for the Hilton Humanitarian Prize

Oversee the digital strategy and implementation, ensuring cross-channel strategy and alignment, as well as an annual content engagement plan

Draft remarks, talking points, FAQs, etc

Lead communications around the Prize recipient announcement

Partner with colleagues and outside vendors to develop and drive an annual visibility strategy for the Hilton Humanitarian Prize event

Manage media inquiries related to the Hilton Humanitarian Prize

Support with remarks, talking points, FAQ, as well as content for internal and external website stories relevant to the Prize

Manage and drive communications in support of the Stronger Communities Fund (SCF) grant-making portfolio, including working with grantees and partners to identify joint opportunities for collaboration

Identify join opportunities and ensure message development, integration, and alignment between SCF's priorities and institutional priorities, as well as core grant-making portfolios

Establish strong working relationships with peers, partners and institutions relevant to the work and priorities of SCF

Lead CEO communications, including media relations, speaking events and thought leadership opportunities related to SCF

Ensure SCF work is integrated and reflected across the Foundation's channels, including website and social media and create storytelling opportunities around its impact

Understand core issues and monitor external landscape, including policy developments and media narratives, that could impact the work of the SCF

Provide thought partnership to Communications Director around strategy, risk management, budget allocations, external engagements, metrics, etc

Step in and act on behalf of the Communications Director when needed / appropriate and provide guidance and leadership for the team. Develop, manage, and implement foundation-wide communications guidance, policy updates and brand resources, working closely with relevant stakeholders to ensure buy-in and alignment

Oversee quarterly metrics reporting, including the digital and media dashboards

Active participant in achieving team metrics, including media engagement, content creation, and overall department goals

Craft and maintain internal systems and processes that facilitate the flow of information and actively contribute to ensure information, including media database and content folders, are updated with the latest information

Contribute to the ongoing learning and development of the communications team, and the wider foundation, about best practices in the field of strategic communications, media landscape, communications tools and innovations

Qualification

Digital communications expertiseInternal communications strategyExternal communications strategyPeople management skillsCrisis management experienceMedia relations experienceAP StyleMicrosoft Office proficiencyWriting skillsPresentation skillsOrganizational skillsCritical thinkingProblem-solving skills

Required

Bachelor's degree in communications, journalism, public relations or a related field

Minimum 10 years of relevant international and domestic work experience in external-facing communications in the private, NGO or Cause-Marketing sectors

Expertise in leading digital communications, including channel strategy, audience cultivation and engagement with growth in mind

Deep understanding of using metrics and data to guide and grow strategy and engagement

Experience with managing multiple projects at the same time and delivering results

Substantive knowledge of Foundation issue areas and external landscape

Previous experience working with and providing communications support to senior leadership, including the CEO level and crisis management

Superb writer with excellent oral communication skills, strong presentation and organizational skills and the ability to articulate ideas clearly

People management skills, including setting goals and performance management

Demonstrated experience in driving and achieving communications objectives developing creative ideas and driving implementation across channels and audiences

Track record and comfort working with media and knowledge of media research tools, including metrics, and publishing platforms

Strong ability to manage projects and competing priorities, and set priorities without direct supervision

Knowledge of AP Style strongly preferred

Knowledge of Microsoft Office products required

Ability to adhere to the mandatory hybrid work schedule of 3 days per week at the Westlake Village office: Monday, Tuesday, and Wednesday