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Allied Machine & Engineering · 2 months ago

Application Engineer

Dover, OH, USA

Full-time

Onsite

New Grad, Entry Level

Allied Machine & Engineering, headquartered in Dover, Ohio, is a leading global manufacturer of hole making and finishing cutting tool systems. The Application Engineer will provide customers with practical dependable solutions, assist with product recommendations, and manage special product quotations throughout their life cycle.

IndustrialMachinery ManufacturingManufacturing

Responsibilities

Provide our customers with practical dependable solutions, meeting or exceeding the customers’ expectations with their buying experience

Responsible for basic technical assistance with product recommendations and running parameters, specials quotations, product failure analysis, and complete ownership of any special product quoted throughout its life cycle

Work closely with all groups required in operations to effectively design and produce special product designs

The application engineer is responsible for tracking ordered specials and communicating with the customer and territory manager if there are any issues with delivering the tools on the promised date

Control costs by recommending standard product or standardized specials whenever possible and ensure processes are in place to produce the tools

Build upon success with consistent recommendations

If successful trends are found with geometries or markets then work with the lead application engineer, as well as the other members of the department to inform product management of a potential product portfolio addition

Identify root cause of any valid customer complaint

Work with manufacturing engineers to mitigate the issue

Work with Quality Assurance to proactively identify other products that could be affected by the same issue

Work with product management to determine the necessary steps to mitigate any risk in the marketplace

Work closely with the Lead Application Engineer to identify areas for improved quality and consistency within the department

The Application Engineer is a customer facing representative and is the voice to the customer and sales force

They are responsible for keeping in continual contact to ensure transparency

Maintain a positive relationship with internal and external associates

Continue to grow application knowledge through personal and shared information from the department and the market

Proactively engage with operations to track special products and find solutions to resolve any issues encountered

Qualification

Mechanical EngineeringStructured problem solvingChip formation knowledge2D/3D ProE experienceManufacturing processes knowledgeMachine tool platforms knowledgeMechanical AptitudePrint readingOrganizational skillsTime management skillsEffective communication

Required

Associate's degree in Mechanical Engineering, or significant related work experience

Experience in structured problem solving/analysis

Able to communicate effectively in both written and verbal form to all levels of the organization as well as with end users, distributors, and vendors