CHANEL · 2 weeks ago
Boutique Facilitator, Client Experience Host, 57th Street Flagship Boutique
New York, NY
Full-time
Onsite
Entry Level
$24/hr - $28/hr
1+ years expCHANEL is focused on creating an inclusive culture that nurtures personal growth. As a Boutique Facilitator, Client Experience Host, you will be the first point of contact for guests, ensuring they feel welcomed and guided throughout their visit, while collaborating with the sales and management teams.
ApparelFashionJewelryRetail
Responsibilities
Extend a warm, elegant welcome to all guests, creating an inviting first impression
Anticipate client needs and provide tailored, thoughtful assistance throughout their visit
Acknowledge and cater to Very Important Clients (VICs), ensuring their experience reflects their valued relationship with CHANEL
Coordinate memorable client experiences, from pre-arrival to post-visit follow-up
Maintain an approachable, gracious presence on the boutique floor, assisting with directions, appointments, and introductions to sales associates
Manage guest flow for a serene and organized environment
Monitor and report on client experience, sharing insights with management
Possess comprehensive knowledge of CHANEL’s métiers and offerings to guide guests effectively
Deliver bespoke hospitality, including assistance with purchases and transportation
Support boutique events and special activations to enhance client engagement
Assist with initiatives such as private floor support, client appreciation gestures, and event execution
Oversee pre-arrival and in-store communications, ensuring each interaction is personalized and considerate
Efficiently manage appointment bookings and daily client scheduling using digital tools
Embody CHANEL’s heritage, aesthetic, and values in every action and interaction
Maintain a dynamic, professional appearance and demeanor that reflects the Maison’s timeless elegance
Qualification
Required
Minimum 1 year of related experience
Minimum High School Diploma
Able to lift 15 lbs
Must have flexible schedule with the ability to work late nights, weekends and some holidays
Proven team collaboration skills and a commitment to collective success
Passion for delivering outstanding client experiences
Exceptional written and verbal communication abilities
Deep appreciation for CHANEL's legacy, products, and social commitments
Dedication to ongoing learning and professional development within CHANEL
Graceful, composed, and client-focused approach
Strong interpersonal skills and proactive anticipation of client needs
Discretion and professionalism when engaging with VICs and distinguished guests
Proficiency with digital platforms, including CRM and appointment tools
Adaptable, reliable, and thrive in a dynamic, fast-paced setting
Preferred
Relevant experience in luxury hospitality or retail
Foreign language skills
Benefits
Other forms of variable pay may be offered for this position.
Other components may include bonus potential, benefits, and/or perks.
Company
CHANEL
CHANEL is provider of latest in fashion & accessories, eyewear, fragrance & beauty, fine jewelry and watches.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$757.16M2024-07-30Debt Financing· $757.16M
Leadership Team
Adina Kagan
Head of Strategy & Transformation
Laurence Perrin
Chief Compliance Officer
Recent News
Global Cosmetics News
2026-01-11
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