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Niricson · 5 months ago

Technical Customer Success Manager

United States

Full-time

Remote

Mid Level

$70K/yr - $80K/yr

4+ years exp

Niricson is transforming the way aging infrastructure is inspected and managed, helping asset owners make smarter, safer, and more sustainable decisions. The Technical Customer Success Manager will serve as the essential bridge between clients and technical teams, managing client communication and ensuring project delivery from start to finish.

Artificial Intelligence (AI)Asset ManagementInfrastructurePredictive Analytics

Growth Opportunities

Responsibilities

Serve as the main point of contact for clients during project delivery, from contract signing to post-project support

Translate complex technical concepts into clear, client-friendly updates and responses

Proactively manage project timelines, client expectations, and internal communication between Sales and Technical teams

Track project progress and coordinate with internal technical leads to ensure timely, accurate delivery

Support account managers by providing technical clarity and consistency in client interactions

Identify opportunities to improve customer experience and internal handoff processes

Foster strong, trust-based relationships with clients to drive satisfaction and repeat business

Onboarding clients to the AUTOSPEX® platform successfully, documenting client feedback, and relaying feedback to operations and R&D teams

Registering Niricson’s company with client vendor platforms such as Ariba, SAP, etc

Qualification

Technical project managementCivil EngineeringGeospatial analysisMachine learningData collection workflowsCRM toolsService-first mindsetCommunicationInterpersonal skillsProject management skillsCross-functional teamwork