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Brightstar Lottery · 2 months ago

Field Service Tech I

Greater Jackson, MI Area

Full-time

Onsite

Entry Level

$17.45/hr - $23.27/hr

1+ years exp

Brightstar Lottery is a global leader in lottery solutions, known for delivering secure technology and comprehensive services. The Field Service Technician is responsible for maintaining and servicing lottery equipment at customer locations, ensuring operational efficiency and effective communication with dispatchers.

ComputerGamingInformation ServicesInformation TechnologyManufacturing

Responsibilities

Responsible for transporting, installing (if applicable), and maintaining Brightstar equipment, replacement parts, tools, and other equipment in an organized and structured manner

Attend driver training and follow Brightstar vehicle policy regarding the use and maintenance of the company vehicle

Maintain equipment to promote the continuous operation of Brightstar equipment

Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning, and/or minor adjusting of the malfunctioning component

Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times, problems, details, and resolutions of failures to Dispatch

Deliver marketing supplies and consumable parts, such as paper, ribbons, and betslips, and track the inventory of these items

Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon

Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc

Qualification

Technical repairsCustomer serviceDrive resultsFoster innovationPersonal energySelf-leadershipBuilding relationshipsDecision making

Required

High school degree or GED equivalent required

1 or more years of experience in a customer service related position

1 or more years of experience in technical repairs

Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors

Physical Requirements: Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location). Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current. May work at heights (rooftop) for installation of equipment, work in close quarters and/or; be exposed to inclement weather during some installations