Celonis · 1 day ago
Team Lead - Technical Support
Triangle Area
Full-time
Onsite
Senior Level
5+ years expCelonis is the global leader in Process Intelligence technology and one of the world's fastest-growing SaaS firms. They are seeking a Team Lead Customer Support to manage technical support for global customers and partners, ensuring high-quality service and collaboration across teams.
AnalyticsArtificial Intelligence (AI)Big DataBusiness IntelligenceBusiness Process Automation (BPA)SaaS
Responsibilities
Enable the Customer Support Engineers' success by developing a transparent, collaborative, and customer centric team. Ensure your team builds the agility, technical expertise and interpersonal skills needed to support our global customers and partners effectively
Conduct performance reviews, provide coaching, share feedback regularly and partner with employees on career development by applying our Celonis Values
Manage all aspects of customer support delivery, including daily operations, scheduling, meetings, addressing customer feedback, creating and refining support processes
Foster a strong partnership between the different Celonis Support teams and stakeholders in other regions and Celonis Lines of Businesses
Partner with regional and global peers at Celonis to ensure consistency and follow-through for global processes and coordination of resources
Work schedule: 24by7
Qualification
Required
Bachelor's or Master degree in computer science, IT, engineering, management, business
5+ years of experience leading and developing Customer Support teams in a global and innovative environment (ideally in startup environments)
Strong customer focus and service mindset, excellent communication and interpersonal skills
Ability to set individual goals and targets for the team and communicate the strategy, tactics and behaviors required to achieve those goals
Proven flexibility and ability to adapt to ambiguous and fast changing situations
Ability to manage high pressure situations and drive escalations to resolution
Proven experience in international customer handling and management
ITIL Foundation Certification, addition ITIL Certificates are a plus
Benefits
Generous PTO
Hybrid working options
Company equity (RSUs)
Comprehensive benefits
Extensive parental leave
Dedicated volunteer days
Gym subsidies
Counseling
Well-being programs
Dedicated inclusion and belonging programs
Company
Celonis
Celonis provides an execution management system that helps companies in running their business processes.
1001-5000 employees
H1B Sponsorship
Celonis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (7)
2023 (14)
2022 (9)
2021 (4)
2020 (7)
Funding
Current Stage
Late StageTotal Funding
$2.37BKey Investors
Qatar Investment AuthorityKeyBanc Capital MarketsArena Holdings
2023-07-15Secondary Market
2022-08-23Series D· $400M
2022-08-23Debt Financing· $600M
Leadership Team
Alexander Rinke
Co-CEO
Bastian Nominacher
Co-CEO / Co-Founder
Recent News
2025-12-13
Company data provided by crunchbase