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City of Boston Credit Union · 2 months ago

Loan Servicing Supervisor

Boston, MA

Full-time

Onsite

Senior Level

5+ years exp

City of Boston Credit Union is seeking a Loan Servicing Supervisor to oversee and optimize loan servicing operations. The role focuses on providing leadership to the loan servicing team, ensuring regulatory compliance, and fostering member engagement.

BankingFinanceFinancial Services

Responsibilities

Provide comprehensive oversight of loan servicing operations, including consumer and real estate Loans

Ensure efficient management of all loans within the credit union, both current and delinquent

Collaborate with cross-functional teams to streamline loan servicing, enhancing the overall member experience

Provide training and development opportunities for all employees that service members with loans

Ensure compliance with all loan servicing related laws and regulations, including Fair Debt Collection Practices Act (FDCPA) guidelines

Provide strong leadership to the loan servicing team, setting clear goals and objectives to drive departmental success. Conduct performance reviews and allocate resources to meet operational needs within the department

Communicate with members, understanding their financial situations. Ensure a high level of service and support for members across all loan servicing activities

Manage relationships with repossession companies, external collection agencies, legal counsel, and other service providers to support collections and loan servicing efforts

Ensure Credit Union policies and procedures are being followed in compliance with applicable laws and regulations

Strategic Leadership: Demonstrate strong leadership skills to effectively guide the loan servicing team, setting clear goals and fostering a culture of continuous improvement

Regulatory Compliance: Ensure strict compliance with all relevant laws, regulations, and credit union policies, particularly those related to loan servicing

Member-Centric Approach: Maintain a member-focused mindset, engaging with members to understand their unique financial situations and working collaboratively to find solutions for debt resolution

Industry Knowledge: Stay abreast of industry trends, regulations, and best practices in loan servicing, incorporating relevant insights into credit union operations to drive continuous improvement

Effective Communication: Exhibit excellent communication skills, both within the team and when engaging with members, external partners, and legal professionals

Team Development: Invest in the training and development of the loan servicing team, enhancing their skills and knowledge to drive departmental success

Adaptability: Be adaptable in a dynamic financial services environment, proactively responding to changes and challenges in the industry to maintain operational excellence

Supervising direct reports

Qualification

Loan servicing operationsRegulatory complianceTeam leadershipCOCC experienceVelara experienceEncompass experienceCommunication skillsOrganizational skillsAttention to detailSelf-motivated

Required

Five years of similar or related experience in managing servicing employees

Must be knowledgeable of laws and regulations applicable to lending, and loan service

COCC, Velara, and/or Encompass experience a plus

A four-year college degree is desired but may be substituted with relative experience in lending

Must have strong managerial skills and possess excellent communication skills, both verbal and written

Position involves ability to organize and delegate work assignments, motivate others to achieve desired outcomes and promote a team environment

A significant level of trust, diplomacy and professionalism is required, and possess a cooperative attitude in relations with members, vendors and other employees

Must be self-motivated, able to prioritize workflow, handle multiple assignments concurrently, work a flexible schedule, and perform under time constraints

Must have working knowledge of PC and general office equipment, with experience using Microsoft Outlook, Word and Excel

Attention to detail and accuracy is essential

Must be bondable