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Faraday Future · 16 hours ago

IT Support Specialist

Gardena, California, United States

Full-time

Onsite

Senior Level

$32/hr - $35/hr

6+ years exp

Faraday Future (FF) is a California-based mobility company focused on innovative vehicle technologies. As an IT Support Specialist, you will provide end-user IT support, ensuring high service levels and customer satisfaction through technical assistance and problem resolution.

AutomotiveElectric VehicleElectronic Design Automation (EDA)Information Technology

Responsibilities

Respond to service requests and assist with technology needs of IT end-users and systems, providing technical support and resolution for requests, incidents, and problems. Provide follow up as needed to confirm resolution of incidents and problems

Documents resolution of incidents and service request in the IT Service Desk Management system

Perform duties in compliance with legal/statutory regulations, including applicable SOX compliance

Support client system standards and security policies under the direction of management

Track and maintain IT asset inventory

Install and configure client systems and applications

Maintain positive relationships with Faraday Future staff

Qualification

IT SupportIT Service DeskWindows 10Office 365Active DirectoryRemote-control softwareAnalytical skillsTime-managementCommunication skillsDocumentation skills

Required

Bachelor's Degree in Computer Science, Computer Information Systems or a related field

6+ years IT experience working as an IT Support Specialist

Self-driven and highly passionate about customer-service orientation and providing excellent service

Familiar with standard IT Service Desk department concepts, best practices, and procedures

Experience with IT Service Desk and remote-control software

Experience working with different operating systems including Windows 10, Mac OS, Android, and iOS

Experience in Office 365, Mobile Device Management, and Active Directory

Time-management skills and the ability to establish reasonable and attainable deadlines for resolution and prioritize workload efficiently in a high-pressure environment

Proven analytical and problem-solving abilities

Experience working in a team-oriented, collaborative environment

Strong written and verbal communications skills

Strong documentation skills

A creative curiosity, collaborative ethic, hardworking enthusiasm, and driving personal vision

A penchant for multi-tasking and self-starting

A true sense of determination… and hopefully a sense of humor