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Event Network, LLC · 2 weeks ago

VP Store Quality - Store Support Center-Phoenix AZ

Phoenix, AZ

Full-time

Onsite

Director/Executive

Event Network, LLC is the leading operator of retail experiences at iconic destinations across the United States, dedicated to enhancing guest experiences. The Vice President of Store Quality will lead multiple hospitality locations, focusing on strategic business planning, relationship building, and operational excellence to maximize revenue and ensure high standards in store management.

CommunitiesGiftMuseums and Historical SitesRetailShopping MallSocial Media

Responsibilities

Collaborate with EVP to develop strategic business plans for each business in the in the area to maximize per occupied room sales, revenues and profitability; and consistently strive to exceed the expectations of our partners

Develop and maintain a strong alliance with all partners with the goal of maintaining long term relationships and renew lease agreements

Present Business Reviews to our Partners and ensure that all necessary follow-up is executed in a timely and professional manner

Build strong relationships with e|n team members that align and support the execution of strategic business plans

Support future growth of e|n by building and maintaining a strong bench of retail talent. Work with People Services, District Managers, and Operations to implement training and development programs for store teams

Responsible for ensuring Store Directors maintain stores of the highest standards and all policies, procedures and governance are followed

Collaborate with District Managers and Director Store Operations to identify trends, resolve issues and meet Company operational goals

Uphold and evaluate the execution of established best practices and communicate feedback to the EVP and Store Quality Team

Communicate clear expectations and hold self, District Managers, Store Directors, Store Teams accountable to all e|n standards of performance and behavior

Responsible for the geographical area commitment and execution of e|n service standards

Work with visual team to provide visual presentation direction and training to all Team Members to support 'Selling More'

Oversee the execution of all store transitions

Performs all non-revenue generating tasks as required such as travel arrangements, expenses etc

Qualification

Strategic business planningOperational excellenceRelationship buildingCoachingDevelopmentRetail talent managementCommunication skillsTeam leadership

Required

Experience in strategic business planning and operational excellence

Proven ability to build and maintain strong relationships with partners and team members

Experience in coaching and developing teams

Ability to present business reviews and execute follow-up actions

Experience in identifying trends and resolving operational issues

Strong understanding of retail talent development and training programs

Ability to uphold and evaluate execution of established best practices

Strong communication skills to set clear expectations and hold teams accountable

Ability to travel as needed to meet business requirements

Physical ability to stand, walk, and lift/move up to 10 pounds

Benefits

Health and Wellness Benefits: Medical, Dental, and Vision Insurance; Basic Life and AD&D Insurance; Long-Term Disability; plus Voluntary Benefits options 100% paid by employee: Voluntary Life and AD&D Insurance, Short-Term Disability (for employees outside of CA, NY, NJ, HI, RI, Puerto Rico), Accident Insurance, Critical Illness, Hospital Indemnity, and Pet insurance.

Retirement and Savings: 401(k) Retirement Plan; Flexible Spending Accounts (FSA)

Employee Assistance Program (EAP)

Paid Time Off: Vacation Accrual; Sick Leave

Nine Paid Holidays.

Profit Sharing Bonus Plan

Employee Discounts: 25% discount to shop at our stores; and a separate discount program with exclusive savings on a variety of brand-name products, services, travel, entertainment, tickets, and more.

Company

Event Network, LLC

Glassdoor3.5

OUR STORY 25 Years in Business… 100+ Iconic Destinations… Event Network, LLC is the leading retail operator for cultural attractions across North America.

Founded in 1993