Amazon · 9 hours ago
Program Manager II - AMZ25571.1
Hagerstown, MD
Full-time
Onsite
Mid Level
$90K/yr - $130K/yr
3+ years expAmazon.com Services LLC is seeking a Program Manager II to enhance customer experience related to fulfillment solutions. The role involves managing development efforts, creating schedules, identifying risks, and collaborating with various departments to ensure effective operational productivity and performance evaluation.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Identify, design, develop, implement, and execute new and existing processes, policies, goals, and solutions to ensure optimal customer experience related to fulfillment solutions
Drive development efforts and manage priorities for project/program completion, including operational solutions
Create schedules, identify and communicate risks to stakeholders, define risk mitigation strategies, and facilitate appropriate engineering solutions
Develop system requirements to streamline and simplify tools used to manage and enhance operational productivity, accuracy, and effectiveness
Evaluate effectiveness of current or future fulfillment channel performance
Collaborate with other departments to integrate with business systems and processes
Resolve problems concerning transportation, logistics systems, supply chain, and fulfillment operations
Maintain metrics, reports, and process documentation to monitor and analyze delivery performance and key business performance indicators
Manage cross-functional teams and/or third party-vendors for implementation of project/program requirements
Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones and performance across all projects, and using this data to drive/influence business decisions
Qualification
Required
Bachelor's degree or foreign equivalent in Business Administration, Management, Finance, Engineering, Operations Research, or a related field
Three years of experience in the job offered or as a Program/Project Manager, or a related occupation
One year of experience in managing operations projects from design to implementation for large-scale fulfillment solutions
Experience with selection optimization
Experience working with statistical analysis and data mining tools utilizing Excel, Tableau, or SQL
Experience in program management, including managing, planning, organizing, scheduling, and tracking of projects from initiation, planning, execution, and delivery
Experience in working in the business procurement organization of a consumer market segment company or related industry experience in supply chain/transportation operations, direct-to-customer fulfillment/distribution center/operations, general management, or engineering operations
Benefits
A sign-on bonus
Restricted stock units
A full range of medical, financial, and/or other benefits
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-13
2026-01-13
Business Standard India
2026-01-13
Company data provided by crunchbase