Hörmann · 2 months ago
Customer Service Representative 1 - Denver
Aurora, CO
Full-time
Onsite
Entry Level
$18/hr - $23.58/hr
1+ years expHörmann is a premier manufacturer of steel, aluminum and custom wood garage doors. They are seeking a Customer Service Representative to handle inbound support calls, troubleshoot customer issues, and process orders in a fast-paced environment.
Construction
Responsibilities
Field inbound customer service support calls with potential for extended periods of high volume
Take sales calls and offer required upsells – make compelling offers, present appropriate alternatives when necessary, and ask for the sale
Apply active listening skills, interject and paraphrase appropriately to best understand the customer’s needs and wants
Troubleshoot customer service problems
Process orders in a fast-paced environment
Provide knowledgeable answers to questions about product, pricing and availability
Help customers navigate our website and place orders online
Work with internal departments to meet customers’ needs
Work with customers to resolve product returns, shipping inquiries and order status questions
Other related job duties as assigned
Qualification
Required
High School Diploma or GED equivalent
Preferred
College coursework preferred but not required
One year of professional customer service experience preferred but not required
Experience in a manufacturing or garage door industry preferred
Benefits
401(k)
401(k) matching
Dental Insurance
Health Insurance
Health Savings Account
Life Insurance
Paid time off
Tuition reimbursement
Vision Insurance
Company
Hörmann
The Hörmann Group is Europe's leading provider of front doors and garage doors.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase