Qualitrol International · 11 hours ago
Customer Service Representative
Charlotte, NC
Full-time
Onsite
Mid, Senior Level
5+ years expQualitrol International is a global automation parts reseller and repair facility, focused on providing excellent customer and sales support. The Customer Service Representative will be responsible for delivering best-in-class customer service, supporting the sales team, and assisting with various operational tasks.
Mechanical Or Industrial Engineering
Responsibilities
The position reports directly to the Sales Manager
Always represent the values of Qualitrol to customers, vendors, and Qualitrol Colleagues. Honesty, integrity, and a servant’s attitude are paramount to us
Providing best-in-class customer service by answering customer and sales rep phone calls/emails to provide order status, repair capabilities, and other various requests
Support the efforts of the outside sales team
Crosstrain in Customer Service, Purchasing, and Shipping/Receiving
Understand pricing/job costing for repair and surplus parts quotes
Know the status, “hands-on”, of Repairs-in-process internally and as-assigned to key vendors
Assist in marketing efforts and e-commerce initiatives
Assist in technical writing on 8D’s, Single Point Lessons, and the like
Be able to receive parts in purchasing and place orders for rush repairs
Become well-versed in our internal repair tracking software and web-based reporting tools
Help manage and grow Surplus/Spare parts sales via eBay and to the current customer base
Be on-call for after-hours and weekend emergency needs
Travel occasionally with outside reps for training and customer exposure
Other duties/tasks as assigned
Qualification
Required
Fluent English
Highly proficient in Microsoft Office
Excellent verbal and written communication skills
Customer service experience in an industrial environment
Performed job costing
Preferred
Associates Degree
Business to Business: 5 years
eBay or job costing experience
Benefits
Medical, Dental and Vision insurance (among other plans)
Competitive 401(k) matching program
Employee referral program
Paid time off and holidays
Parental leave
Company
Qualitrol International
Extending the life of automation components through repair services, remanufactured products and technical support resources.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase