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PayPal · 10 hours ago

Lead Product Manager

Scottsdale, AZ

Full-time

Hybrid

Senior Level, Lead/Staff

$152K/yr - $262K/yr

8+ years exp

PayPal has been revolutionizing commerce globally for more than 25 years. As the Lead Product Manager for Channel & Automation, you’ll architect the foundation that makes intelligent service communications scalable and timely, directly impacting system responsiveness and service consistency.

E-Commerce PlatformsFinTechMobile PaymentsTransaction Processing

H1B Sponsor Likely

Responsibilities

Inputs to product strategy with cross-functional stakeholders consistent with the shared vision for the product

Implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability

Controls for the customer experience and customer needs in product requirements and as an input to decision making

Monitors metrics that inform the success of products including usability studies, research and market analysis

Manages one or more workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making

Monitors product profitability measures, including budget

Participates in operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with product leadership as needed

Partners with content developers, data scientists, product designers and user experience researchers

Define and execute the vision of autonomous resolution for merchants & consumers, identifying opportunities to improve signup, onboarding, and activation experiences

Advocate for a customer-first mindset by understanding user needs and pain points, ensuring solutions are scalable and impactful

Develop KPIs and key success metrics for growth initiatives, continuously monitoring performance and iterating for improvements

Author clear PRDs with measurable success criteria, rooted in real customer needs

Partner across design, engineering, service and analytics to ship and iterate

Lead cross-functional reviews, influence decision-making, and manage interdependencies

Operate with urgency and an MVP mindset, bias to validate and launch quickly

Communicate progress, risks, and results clearly to executives and cross-functional teams

Own and optimize conversion funnels, A/B testing hypotheses to improve activation and engagement metrics

Qualification

Product strategyData-driven decision-makingCustomer experienceKPI developmentCross-functional collaborationAnalytical skillsCommunication skillsLeadership skills

Required

Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent experience

Preferred