Societe Generale · 11 hours ago
Application Support Analyst
New York, United States
Full-time
Hybrid
Entry, Mid Level
$76K/yr - $160K/yr
2+ years expSociete Generale is a leading financial services company specializing in Corporate & Investment Banking. They are seeking an experienced IT Support Analyst to provide technical support for front-office trading applications, ensuring effective resolution of issues and maintaining high service quality for traders and sales teams.
Asset ManagementBankingFinancial ServicesInsurancePersonal Finance
Responsibilities
Provide 24/5 functional and technical support for front-office trading applications in a follow-the-sun model with other regions
Troubleshoot complex issues in a multi-application, multi-region environment, coordinating with global support and development teams (NY, Paris, Bangalore, London, Montreal)
Manage incident lifecycle including identification, escalation, resolution, and post-mortem communication with traders, sales, operations, and senior management
Collaborate closely with traders, business analysts, and developers to support continuous delivery and deployment in an agile/DevOps framework
Document system requirements, support runbooks, and knowledge base articles to ensure maintainability and knowledge sharing
Communicate proactively about system outages, releases, and upcoming changes to stakeholders
Participate in release management and change control processes with global teams
Monitor system health, trade flow, and market data feeds to anticipate and mitigate operational risks
Maintain compliance with internal IT policies, financial regulations, and risk management standards
Foster strong client relationships to ensure high service quality and user satisfaction
Qualification
Required
Solid understanding of FX (spot, forwards, options) and Interest Rate Derivatives (swaps, futures, options, forwards)
Knowledge of trade lifecycle processes from execution to clearing and settlement
Familiarity with key trading platforms and market connectivity: Bloomberg, FXAll, Fidessa, Gain GTX, Currenex, FxConnect, FastMatch, TraderTools, MarkitWire, OASYS
Awareness of relevant US financial regulations (Dodd-Frank, FINRA, FATCA) and compliance requirements
Strong analytical, problem-solving, and decision-making skills in a fast-paced trading environment
Proficiency in SQL and relational databases (Oracle, Microsoft SQL Server, Sybase)
Experience with client/server architectures and middleware technologies (Tibco, RMDS, FIX protocol)
Comfortable working in Windows and Unix/Linux environments
Scripting skills (shell scripting mandatory; Python is a strong plus)
Proficiency with Microsoft Office suite, particularly Excel (including advanced functions/macros)
Familiarity with Agile methodologies and tools (JIRA, ServiceNow, Git)
Experience with scheduling tools (Crontab) and basic network concepts is advantageous
Excellent verbal and written communication skills to interact effectively with traders, sales, operations, and IT teams globally
Strong client orientation and ability to manage stakeholder expectations
Ability to work independently, prioritize tasks, and manage multiple projects simultaneously
Adaptability to rapidly changing environments and eagerness to learn new technologies and products
Proactive, results-driven mindset with attention to detail and quality
Team player with openness to diverse perspectives and collaborative problem-solving
Minimum 2+ years supporting front-office trading systems with direct interaction with traders and sales teams
Proven experience collaborating with developers and business analysts in a financial services environment
Prior experience in the financial industry, preferably in FX or Fixed Income trading support roles
Bachelor's degree in Computer Science, Information Technology, Finance, or related field
Fluent English required
Preferred
Professional certifications such as ITIL or Agile Scrum are a plus
Additional finance-related qualifications or certifications (e.g., CFA, FRM) are desirable
French language skills are a plus but not mandatory
Benefits
401(k) plan with company match
Medical/dental/vision
Other benefits for fertility, wellness, student loans and commuters
Company
Societe Generale
Societe Generale is a financial services organization that offers retail, corporate, and investment banking services.
10001+ employees
H1B Sponsorship
Societe Generale has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (9)
2023 (4)
2022 (7)
2021 (18)
2020 (19)
Funding
Current Stage
Public CompanyTotal Funding
$111.84M2024-07-15Post Ipo Debt· $26M
2023-12-04Post Ipo Debt· $10.84M
2021-10-01Post Ipo Debt· $15M
Leadership Team
Jerome Niddam
CEO, Asia Pacific
Stephane About
Chief Executive Officer
Recent News
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