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Princess Cruises · 12 hours ago

Senior Manager, eCommerce Product

Fort Lauderdale, FL

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

Princess Cruises is the world’s leading international premium cruise line and tour company, known for providing exceptional cruising experiences. The Senior Manager, eCommerce Product will oversee the eCommerce product roadmap, focusing on driving revenue and bookings through the optimization of the Cruise Ticketing experience across digital platforms.

Adventure TravelLeisureTourismTravelTravel Agency

H1B Sponsor Likely

Responsibilities

Define and execute product vision for cruise ticketing

Optimize booking flows and payment systems, leverage personalization and recommendations and create flows that support authenticated and unauthenticated users

Lead cross-functional teams and manage the lifecycle. Drive KPIs tied to revenue, conversion, and customer satisfaction

Define and execute the product vision and roadmap for booking and payment experiences

Leverage data, customer insights, and business objectives to prioritize features and enhancements that improve relevance, personalization, and performance

Lead booking strategy initiatives that directly impact revenue, customer acquisition, and digital engagement

Own the roadmap for booking and payment capabilities across all digital touchpoints, aligning with executive stakeholders and contributing to multi-million-dollar business outcomes

Partner with other product teams, as well as engineering and analytics teams, to implement and optimize booking experiences and functionality and machine learning models

Ensure scalability, performance, and continuous improvement of the book and payment stack

Strong strategic and analytical thinker with exceptional execution and problem-solving capabilities

An understanding of statistical analysis and experimental design, with expertise in data tools such as Google Analytics, Adobe Omniture, Heap, or similar tools

Collaborate with UX/UI, content, and analytics teams to design and test intuitive, engaging, and conversion-optimized interfaces for booking and payment, as well as authenticated and unauthenticated users

Champion A/B testing and data-driven design decisions

Act as the primary liaison between product, marketing, analytics, and technology teams to ensure alignment on goals, timelines, and deliverables

Communicate product plans, KPIs, and outcomes to senior leadership and stakeholders

Oversee the full product lifecycle from ideation to launch and iteration

Mentor and develop a team of product managers and analysts, fostering a culture of innovation, accountability, and continuous learning

Qualification

Product managementECommerce experienceBookingPayment productsUser experienceData analysis toolsStakeholder managementA/B testingCommunication skillsTeam leadershipCross-functional collaboration

Required

Bachelor's degree in business, Marketing, Computer Science, or a related field; MBA preferred

Strong understanding of digital commerce, user experience, and product lifecycle management

Familiarity with Best-in-class conversion, identity and recommendation engines

Excellent communication and stakeholder management skills

10+ years of product management experience, with at least 5 years focused on eCommerce or digital platforms

3+ years of experience managing Booking and Payment products

Demonstrated success in leading cross-functional teams and launching customer-facing digital products

Experience in the travel, hospitality, or retail industries is highly desirable

Hands-on experience with A/B testing, personalization, and analytics tools

Benefits

Cruise and Travel Privileges for You and Your Family

Health Benefits

401(k)

Employee Stock Purchase Plan

Training & Professional Development

Tuition & Professional Certification Reimbursement

Rewards & Incentives

Company

Princess Cruises

Glassdoor3.7

One of the best-known names in cruising, Princess Cruises is a global cruise and tour company.

Founded in 1965

Santa Clarita, California, USA

10001+ employees

http://www.princess.com

H1B Sponsorship

Princess Cruises has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (6)

2023 (9)

2022 (4)

2021 (13)

2020 (20)