Black Canyon Consulting LLC ยท 2 months ago
Desktop Administrator
NIH-Bethesda
Full-time
Onsite
Mid Level
3+ years expBlack Canyon Consulting (BCC) is seeking a Desktop Administrator to support the National Center for Biotechnology Information (NCBI) at the National Library of Medicine (NLM). The role involves providing desktop support to 700 users in a Windows OS environment, imaging new machines, and assisting with application deployments and security vulnerability remediation.
ConsultingInformation TechnologyProject Management
Responsibilities
Support internal staff having desktop system and application issues via online ticketing systems
Work in a dynamic environment supporting 700 users in a Windows OS based environment
Help desk phone support and in person support
Imaging new machines, installing and updating software
Assist with the patching process as determined by the patch coordinator
Remediate vulnerabilities flagged by the security team
Prepare old computers for surplus
Provide OS X support to NCBI's internal developers and researchers
Provision and deploy Mac endpoints for users
Assist with deploying applications, updates (patch management), packaging, OS upgrades, hardware upgrades, etc
Help integrate macOS with network storage (SMB, NFS) and internal/external sites, including troubleshooting
Install, configure and maintain mobile devices via Mobile Device Management software
Qualification
Required
3+ years experience
High School Diploma/GED with either technical training/certifications, or equivalent experience
Basic troubleshooting and problem-solving abilities
Good communication, documentation, and customer service skills
Experience with basic Unix command Line: file system navigation, ssh, rsync, chown, chmod, etc
Understanding of Apple technologies: packages, Installer, Device Enrollment Program, Apple Business Manager, Volume Purchase Program, Xcode and command line tool deployment, et. al
Enterprise experience: familiarity and experience with binding to Active Directory, AD/Mac integration, NoMAD, Microsoft Remote Desktop
Mac Office suite and Exchange/Office 365 email and calendaring
Familiarity with deploying and updating Adobe products
Familiarity with CUPS and printer configuration and deployment
Preferred
Familiarity with Jamf Pro (Jamf certifications a plus)
Apple Certified Support Professional certification
Scripting knowledge (bash, python)
Knowledge of Smart Cards
Willingness to learn
Benefits
Medical, dental and vision coverage
401k plan with employer contribution
Paid holidays
Vacation
Tuition reimbursement
Company
Black Canyon Consulting LLC
Black Canyon Consulting, LLC (BCC) is a privately held, Woman-Owned Small Business, whose team of professionals bring over 125 years of experience providing innovative, tactical, and strategic Program and IT Management Support Services.
51-200 employees
H1B Sponsorship
Black Canyon Consulting LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (10)
2023 (1)
Funding
Current Stage
Growth StageLeadership Team
Haley Esser
Chief Executive Officer
Recent News
Washington Business Journal
2025-01-10
2024-10-29
Company data provided by crunchbase