Customer Quality Engineer jobs in United States
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EControls · 2 months ago

Customer Quality Engineer

positionSan Antonio, TX
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

EControls is a global provider of innovative, state-of-the-art integrated controls solutions for internal combustion engines and electric drive systems. The Customer Quality Engineer will lead warranty returns administration, conduct failure analysis, and ensure high levels of customer service and satisfaction.

Consumer ElectronicsElectronicsManufacturingProduct Design
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H1B Sponsor Likelynote

Responsibilities

Lead warranty returns administration and conduct failure analysis by investigating methods and procedures for analysis of warranty parts returned
Update and process customer warranties with the highest level of customer service and satisfaction
Assist internal Quality and Engineering in providing customer support and education, working with users to identify needs, determine sources of problems, or to provide information on product use as necessary
Work with accounting to ensure credits are applied to proper accounts
Contact Program Manager to clarify issues and report back on corrective actions
Track customer complaints and lead/drive corrective actions by influencing those accountable (Supplier, Design, Manufacturing) utilizing the Global 8D methodology
Process ECO, DCN’s and deviations
Provide technical assistance and guidance to team members on problems solving techniques on the Warranty Lab
Monitor Customer websites to monitor warranty metrics
Ensure lessons learned from warranty analysis are communicated across all product/customer platforms ad captured on new projects within DFMEA (Design Failure Mode and Effect Analysis) /PFMEA (Process Failure Mode and Effect Analysis)
Manage the Key Performance Indicators (KPIs) (RMA’s, warranty budgets)

Qualification

Quality systems supportFMEA knowledgeRoot cause analysisISO certification experienceCustomer relationship managementCommunicationLeadershipSelf-starterWork ethicCustomer-focused attitude

Required

3-5 years related to support of Quality / reliability systems within an OEM or Components Engineering design group or Technical Service and Warranty returns group
Ability to work on multiple fronts each day
Excellent communication skills
Experience supporting ISO, TS, CSA and /or UL certifications
Knowledge of FMEA, Fault Tree Analysis, Product Return Rate Analysis and Root cause failure analysis
Ability to effectively manage customer relationships

Preferred

Leadership
Self-starter / Self-motivator
Power of analysis
Strong work ethic
Innovative outlook
Customer-focused attitude
Adaptability
Sense of urgency
Positive attitude
Honesty / Integrity

Company

EControls

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EControls is an electronic manufacturing company providing design and development. It is a sub-organization of EControls Europe.
dateFounded in 1994
location
San Antonio, Texas, USA
people-size201-500 employees
web-link
http://econtrols.com

H1B Sponsorship

EControls has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)

Funding

Current Stage
Growth Stage

Leadership Team

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Jason Souder
Chief Technology Officer
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Company data provided by crunchbase