Liberty Software · 2 months ago
Client Service Supervisor
Grapevine, TX
Full-time
Onsite
Senior Level
5+ years expLiberty Software is a company that partners with client pharmacies across the country, providing user-friendly software solutions. They are seeking a Client Service Supervisor to lead the Client Services team, ensuring high levels of client support and resolving escalated issues with professionalism.
PharmaceuticalSoftware
Responsibilities
Supervise day-to-day performance of the Client Services team, ensuring high levels of responsiveness and accuracy
Provide guidance and coaching to team members on ticket handling, customer communication, and technical troubleshooting
Monitor and reduce follow-up time on client requests, ensuring timely ticket resolution between account managers and pharmacy clients
Serve as the point of contact for escalated customer issues and work to de-escalate and resolve concerns with empathy and professionalism
Act as a subject matter expert for all Liberty Software products, assisting with training and development of team members
Support your Client Service Manager and collaborate cross-functionally with other departments
Conduct performance reviews, address attendance and performance concerns, and set growth goals for team members
Ensure all client communications (emails, tickets, voicemails) within your team are handled promptly and thoroughly
Step in and assist in other areas of the business as needed
Qualification
Required
Bachelor's degree required
Minimum of five years of relevant experience, including a strong background in pharmacy operations or account management
Demonstrated leadership experience in a client-facing or support environment
Professional, patient, and friendly demeanor
Exceptional multitasking and organizational skills
Strong critical thinking, documentation, and problem-solving abilities
Quick to learn and navigate new software platforms
Passion for providing excellent customer service and mentoring others
Preferred
Advanced understanding of the independent pharmacy industry strongly preferred
Benefits
100% paid medical and life Insurance for team members, with option to add dental and vision insurance coverage at no cost
Option to enroll immediate family members with Liberty contributing 50% of monthly premium
Fully vested 401K matching on a pre- or post-tax basis
Liberty-paid HSA contributions every paycheck
Generous PTO plan and paid holidays
Annual tuition reimbursement program and professional certification courses available
Adoption expense reimbursement program
Dependent Care FSA availability providing tax savings for qualifying child care expenses
Counseling resources (including mental health, financial planning, etc.) freely available to all team members and dependents through Optum EAP
Fully-stocked breakroom
Company
Liberty Software
Liberty is a pharmacy management system.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase