AAA Central Penn · 3 months ago
Travel Sales Support Specialist
Harrisburg, PA, US
Full-time
Onsite
New Grad, Entry LevelAAA Central Penn is a company dedicated to providing exceptional service to its members. The Travel Sales Support Specialist role involves assisting Travel Advisors and ensuring client satisfaction through effective travel processing and support.
Consumer Services
Responsibilities
Process client files upon Travel Advisor, Magic Engineer or Vacation Planner collection of initial deposit – build trip within AXIS system, enter client payments, mail out invoices and all other related written communications to clients such as Client Acknowledgement Forms, Liability release forms, Final Payment letter, Welcome Home surveys, etc
Quality control reservation – compare vendor confirmation to AAA itinerary issued, review reservation/activities for accuracy. Checks incoming travel documents for accuracy and communicates arrivals to Advisor. Ensure data collection of all contact information is complete and up to date in the AXIS system
Assist with and complete online check-in for cruises, tours, Disney and prepare bag tags
Processes, sends out, and tracks welcome home surveys
Maintains team IATAN membership & records, renews as necessary. Maintains roster of team certifications, and industry specific designations
Uses AAA designated computerized ticket and reservation systems, specialized department software and other available resources to aide Advisors; utilizes the AAA back-office accounting system and membership inter-face
A key contributor to the Member Satisfaction scores, the Specialist is responsible for engaging with members/clients in such a manner as to ensure we are “Totally Satisfying” or exceeding expectations
Participates and completes ongoing vendor, product, and destination training
Support AAA Travel at agency events as needed
Responsible for administrative tasks such as filing, copying, drafting reports, sending correspondence, answering phones, etc
Responsible for maintaining department office supplies – includes ordering, inventory, and distribution. Orders, maintains, and distributes the travel brochure inventory
Qualification
Required
High School education
Knowledge of the travel industry geography including destinations, transportation, accommodations, cruising, tours, documentation, insurance, and travel suppliers
Ability to use computer software, including Word, Excel, PowerPoint, Outlook, Teams, Travelport, and Axis
Excellent internal and external customer service and communication skills written and oral
Operating knowledge of personal computer operations and relevant software including but not limited to Word, Excel, Outlook, Apollo, and AXIS
Time management and extreme attention to detail is a must
Accurate accounting, good listening skills, organization, and phone etiquette
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to work in a multitasking, time-sensitive environment while displaying initiative and teamwork
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Preferred
Travel school experience
Company
AAA Central Penn
AAA Central Penn serves members in Adams, Cumberland, Dauphin, Huntingdon, Juniata, Lancaster, Lebanon, Mifflin, and Perry counties.
Founded in 1902
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jodie Daubert
President & CEO
Greg Tobin
Chief Sales & Member Experience Officer
Company data provided by crunchbase