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Intralot · 3 months ago

Call Center Operator

Strongsville, Ohio, United States

Full-time

Onsite

Entry Level

1+ years exp

Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems. They are seeking a Call Center Operator to manage phone calls from Lottery retailers and troubleshoot equipment and related issues.

GamblingGamingInformation Technology

Responsibilities

Manages ( inbound/outbound ) phone calls from Lottery retailers

Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions

Dispatch technicians as appropriate for on-site repairs

Qualification

Technical customer serviceCall tracking systemAnalytic skillsTroubleshootingHelp desk operationsTeamworkCommunication skills

Required

High school diploma or equivalent training and experience

One (1) year prior related customer service experience, preferably in a technical call center environment

Knowledge of tracking software

Technical customer service skills

Strong analytic skills

Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position

Ability to work in a team environment

Ability to troubleshoot

Ability to explain technical information to a non-technical client

Strong verbal and written communication skills

Understanding of help desk operations, tools, methodologies and processes

Must possess valid documentation to establish identity and U.S. employment eligibility

Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment

A pre-employment drug screening is also a requirement

Preferred

Call tracking system experience preferred

Benefits

Medical, Dental & Vision Insurance

6% 401k Match

Paid Holidays & Vacation

Paid Sick, Short/Long Term Disability

Tuition Reimbursement

Employee Assistance Program

Maternity/Paternity Leave

Discount Programs

Company

Intralot

Glassdoor3.3

INTRALOT is a gaming solutions supplier offers integrated gaming, transaction processing systems, game content and sport betting management. It is a sub-organization of Intralot Australia.

Founded in 1992

Sandown, NA - South Africa, ZAF

1001-5000 employees