Assembled · 6 days ago
Channel Partner Manager - SIs, BPOs, & Consultants
San Francisco Bay Area
Full-time
Hybrid
Mid, Senior Level
5+ years expAssembled is a company that provides a unified platform for customer support by balancing human agents and AI. The Channel Partner Manager will be responsible for managing the strategy for partnerships with Consultants, Systems Integrators, and BPOs, while building relationships and driving initiatives that add value to the company and its partners.
Customer ServiceInformation TechnologySchedulingSoftware
Responsibilities
Channel Strategy: Craft and own the plan that expands Assembled’s support operations platform through SIs, BPOs, and Consultants
Partner Recruitment & Enablement: Source, sign, and train new partners; deliver enablement that cements awareness and mindshare
Relationship Management: Build and nurture strong, long-lasting relationships with partner stakeholders. Serve as the primary point of contact and liaison between organizations
Go-to-Market Execution: Conduct joint marketing, enablement, and co-selling plays; travel as needed to industry conferences and partner events to fuel pipeline
Cross-Functional Alignment: Drive account mapping, targeted demand gen, and rules-of-engagement enforcement with Sales, Marketing, and Product
Performance Management: Track partner activity, enablement milestones, sourced pipeline, and deal velocity; surface insights and course-correct fast
Market Intelligence: Stay sharp on CX and AI trends; channel competitive intel into new partner, product, and program opportunities
Qualification
Required
5+ years in SaaS, including 2+ years managing channel motions with SIs, BPOs, consultants, or other service partners
Trusted by partners; respected by AEs and SEs. You open doors and keep them open
Consistently convert partner-sourced leads into qualified pipeline and closed-won revenue
You design repeatable plays, document them, and drive cross-functional execution
Live in numbers and metrics, translating data into clear learnings and recommended actions
Familiar with the technology landscapes for CX, WFM, and emerging AI-for-support
Crisp storyteller who aligns C-suite, field teams, and partners around a plan
Benefits
Generous medical, dental, and vision benefits
Paid company holidays, sick time, and unlimited time off
Monthly credits to spend on each: professional development, general wellness, Assembled customers, commuting and community-support agriculture (CSA)
Paid parental leave
Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
401(k) plan enrollment
Company
Assembled
Assembled is a workforce management platform that helps modern organizations scale customer support teams.
51-200 employees
H1B Sponsorship
Assembled has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (4)
2022 (2)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$70.7MKey Investors
New Enterprise AssociatesEmergence CapitalStripe
2022-05-26Series B· $51M
2021-03-11Series A· $16.6M
2020-03-11Seed· $3.1M
Leadership Team
Ryan Wang
Co-founder/CEO
John Wang
Cofounder and CTO
Recent News
2025-08-27
Talk Business & Politics
2024-05-20
Company data provided by crunchbase