RXO, Inc. · 2 days ago
Lead Account Manager, Last Mile
Loxley, AL
Full-time
Onsite
Mid, Senior Level
4+ years expRXO, Inc. is a leading provider of transportation solutions, utilizing cutting-edge technology to revolutionize the industry. As a Lead Account Manager, Client Services, you will coordinate with site leadership to ensure successful home delivery services and manage relationships with contract carriers.
LogisticsSupply Chain ManagementTransportation
Responsibilities
Assist with monitoring the successful completion of home deliveries by contract carriers, including tracking and analysis of on schedule deliveries and voice of customer (VOC) reports
Cultivate positive working relationships with contract carriers and helpers
Use route planning software to build efficient delivery routes
Handle the dispatch of contract carriers; resolve issues throughout the day as needed
Assist the Operations Manager in identifying issues with inventory, deliveries and/or customer satisfaction, including restructuring routes to improve operational efficiencies
Manage and develop contract carriers expectations for home delivery; make appointments for pickup and delivery
Coach and develop dispatch and warehouse personnel to meet and exceed the customers’ expectations
Travel to multiple sites and/or stores to ensure client expectations are met (e.g., problem solve routing, delivery and inventory issues)
Qualification
Required
4 years of logistics experience, including 1 year of inventory control and merchandise reconciliation experience
Bachelor's degree or equivalent related work or military experience
Experience with Microsoft Office (Excel, Word, PowerPoint and Outlook) and other business applications
Preferred
Bachelor's degree in Logistics or Supply Chain Management, or equivalent related work or military experience
4-7 years of logistics experience
2 years of inventory control and merchandise reconciliation experience
Solid research, communication and time management skills
Benefits
Comprehensive medical, dental, and vision plans
401(k) retirement plan with up to 5% company match
Pre-tax accounts to help streamline eligible expenses
Company-paid disability and life insurance
Employee Assistance Program (EAP)
Career and Leadership Development Programs
Paid time off, company holidays, and volunteer days
Company
RXO, Inc.
RXO is an asset-light transportation provider that uses a best-in-class combination of scale, technology and third-party capacity to move freight for our customers.
5001-10000 employees
H1B Sponsorship
RXO, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
Funding
Current Stage
Public CompanyTotal Funding
$1.05BKey Investors
MFN Partners
2024-09-10Post Ipo Equity· $500M
2024-06-23Post Ipo Equity· $550M
2022-11-01IPO
Leadership Team
Drew Wilkerson
Chairman and CEO
Recent News
2025-12-17
Morningstar.com
2025-12-11
Company data provided by crunchbase