East Valley Community Health Center · 2 months ago
Customer Service Representative - Dental (Temp)
West Covina, CA
Full-time
Onsite
Entry Level
$21/hr - $24.80/hr
1+ years expEast Valley Community Health Center Inc. is dedicated to providing quality healthcare services, and they are seeking a Customer Service Representative for a temporary 4-month assignment. The role focuses on enhancing the patient experience through excellent customer service, managing patient check-ins, and assisting with various administrative tasks in a dental clinic setting.
Health CareNon Profit
Responsibilities
Welcomes patients and other clinic visitors with a smile
Addresses all patients and visitors promptly and courteously
Demonstrates dignity with kindness and compassion to all patients, visitors and staff
Provides exceptional customer service on a continual basis to enhance the patient/staff experience
Ensure a smooth patient flow by promptly checking in patients and communicating next steps with the patient and monitors dental patient flow
Checks patient eligibility and assists patients with enrollment into additional programs, depending upon program qualifications
Confirms and updates patient demographic information, insurance information and any additional required information in East Valley’s electronic management system
Takes payments and complies with EVCHC cash handling process as outlined by the Finance Department
Obtains required information from patients (i.e. photo I.D., insurance card, Medi-cal, Medicare, and/or Social Security card)
Assists patients with filling out forms
Enter patient information, scans documents (consent forms, health history forms, etc.) and input completed procedures into Dentrix
Confirms appointments as directed
Follows up on appointment 'no shows' as directed
Responsible for maintaining program logs, as assigned by the Clinic Manager or doctor
Actively participates in assigned care team meetings
Schedule dental clinic appointments by phone and in person and assures appointments are appointed appropriately
Maintains current master copies of Dental Clinic forms
Assures that supplies for the Dental Clinic reception are in stock
Review next day’s appointment charts to ensure lab cases are in, medical clearances are completed, etc
Create Treatment Plans for patients returning for treatment
Provide office support to the dental care team, including word processing, data input, and report generation
Assists in monthly reporting and quality improvement activities
Provides a safe, comfortable environment for patients, families, and other staff members
Responsible for complying with HIPAA standards and observing strict patient confidentiality
Other job duties and responsibilities as assigned
Qualification
Required
Excellent customer service skills, including good phone manners to care for patients and guests on a continual basis
1-2 years' experience working in dental office
Must possess high level computer skills to include, keyboarding and basic Windows and accurate data entry
Exceptional patient relations and interpersonal skills required
Ability to work well with diverse populations
Ability to work efficiently in a busy front office
Ability to work productively in a small office space used by multiple employees
Ability to relate well with patients and exercise good customer service skills on the phone and in person
Ability to work with personal computer for long periods of time
Travel to and from clinic or meeting sites within geographic service area
Preferred
Bilingual in English and Spanish preferred
Benefits
Medical
Dental
Vision
Defined contribution retirement plan
Paid time off
Paid holidays throughout the year
Company
East Valley Community Health Center
EVCHC provides access to excellent health care while engaging & empowering our patients, employees & partners to improve their well-being.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Lisa De La Loza
Executive Assistant to the Chief Executive Officer
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