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Performance Home Medical · 2 months ago

Customer Service Representative - Oxygen Patient Advocate

Kent, WA

Full-time

Onsite

New Grad, Entry Level

$18/hr - $19/hr

Performance Home Medical is dedicated to enhancing lives through trusted respiratory and sleep therapy solutions. They are seeking a compassionate and detail-oriented Customer Service Representative – Oxygen Patient Advocate to support patients and ensure exceptional service experiences in a healthcare environment.

Health CareMedicalPersonal HealthTherapeutics

Responsibilities

Processes orders according to PHM procedures

Contacts and inform patients of the order received

Answer incoming calls in an efficient and courteous manner

Enter Patients into the PHM electronic medical record program

Generates orders and assists in scheduling of delivery

Other tasks that may be assigned by manager

Qualification

Patient advocacyOxygen equipment knowledgeComputer skillsCommunication skillsQuick learnerDe-escalation skillsScheduling appointmentsProblem solvingTeam playerDetail oriented

Required

Technologically proficient with strong computer skills

Compassionate and empathetic with a commitment to providing the highest level of patient/customer care

Responsible and reliable

Quick learner

Team players will contribute to a professional and fun working environment

Skilled in the art of de-escalation when problems arise

Troubleshooting patient issues with equipment, in person and over the phone

Operate phone systems in a professional manner

Excellent communication skills, both verbal and written

Problem solver with a demonstrated track record of high performance

Positive attitude and a willingness to assist the team as needed

Highly organized and detail oriented

Procuring and completing any necessary documentation required

Scheduling patient appointments and assisting Clinicians as directed

Ability to type minimum of 30 words per min

Preferred

Prior knowledge/hands-on experience with Oxygen equipment

Company

Performance Home Medical

Performance Home Medical (PHM) is a leading provider of therapies for patients with Obstructive Sleep Apnea, COPD, and other complex respiratory diseases.

Founded in 1993