Montana State University - Office of Student Engagement · 3 months ago
FLEX Exam Administrators – (Pooled Positions)
Bozeman, MT
Full-time
Onsite
New Grad, Entry Level
$21.99/hr - $21.99/hrMontana State University is seeking FLEX Exam Administrators to support testing operations in a part-time, temporary role. The administrators will work directly with students, faculty, and examinees to facilitate accommodated testing for students with disabilities and ensure compliance with testing protocols.
Events Services
Responsibilities
Humanize the testing experience for a range of clients by respecting diversity and confidentiality and by providing service excellence
Monitor and respond to emails, perform reception/walk-in duties, answer phone calls, and facilitate exam check-in/check-out/break protocol
Monitor exam security to ensure the integrity of students’ results, promote equity, and protect intellectual property
Maintain records, compliance, and equipment with a high degree of accuracy and attention to detail
Communicate with campus and community constituents including instructors, companion services (e.g., Disability Services, academic advisors, exam scoring), and testing companies
Work closely with permanent test center staff to acquire up-to-date and complete knowledge of exam protocol, as well as know when to ask questions or connect clients to permanent staff. Log activities and interactions to ensure continuity of service
Receive and relay feedback, deescalate conflict, effectively communicate with colleagues in campus services and with testing companies, and document irregularities as appropriate
Qualification
Required
Experience working with students/services in an academic setting, or an equivalent combination of education and experience
Successful experience providing customer and/or administrative service in a dynamic, detail-dense and highly interactive workplace
Proficiency in MS Office Suite, comfort with basic IT systems and troubleshooting, and experience learning new IT applications
Certification to administer some tests is required
Preferred
General familiarity of higher education curricula
Knowledge of testing programs and procedures, including computer-based testing, ADA exam accommodations, placement testing, etc
Demonstrated experience interpreting, explaining, and applying policies and procedures to a diverse group of individuals
Company
Montana State University - Office of Student Engagement
The Office of Student Engagement (OSE) provides and facilitates student engagement opportunities for MSU students through a variety of programs, events, services, and activities on the Bozeman campus.
Founded in 2015
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase