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MCI · 5 months ago

Inbound Customer Service Agent

Killeen, TX

Full-time

Onsite

Entry Level

1+ years exp

MCI is one of the fastest-growing tech-enabled business services companies in the USA, specializing in customer experience and business process outsourcing. The Inbound Customer Service Agent will engage with customers nationwide, provide support, resolve technical issues, and promote products and services while ensuring a best-in-class customer experience.

Business Information Systems

Responsibilities

Handle inbound and outbound customer interactions in a courteous and professional manner

Deliver first-call resolution through problem solving and effective call handling

Research systems and coordinate with other departments to resolve issues when needed

Accurately document and process customer claims in company systems

Follow all required scripts, policies, and procedures while ensuring customer satisfaction

Utilize training and knowledge base resources to answer questions accurately

Escalate unresolved or complex issues to the appropriate teams as necessary

Protect customer confidentiality and handle sensitive information responsibly

Stay current by attending training sessions and reviewing updates to program knowledge, systems, and processes

Consistently meet attendance and work schedule requirements

Qualification

Customer service orientationCommunication skillsMicrosoft OfficeTroubleshooting skillsMulti-taskTeam orientationTyping skillsWindows operating systemOrganizational skills