NYU Langone Health · 9 hours ago
Senior Infrastructure Support Analyst (CyberArk, Venafi)
New York, NY
Full-time
Onsite
Mid, Senior Level
$81K/yr - $140K/yr
3+ years expNYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes. They are seeking a Senior Infrastructure Support Analyst to focus on the implementation, installation, maintenance, and support of key applications within the IT Security team, ensuring secure and efficient access to IT resources.
EducationHealth CareHospitalMedicalNon Profit
Responsibilities
Implement, install, maintain, and support applications such as CyberArk, Venafi, Centrify, and MarkMonitor
Ensure the smooth operation of these applications within the IT Security framework
Manage user provisioning for CyberArk, Centrify, and Venafi ensuring secure and appropriate access to systems
Oversee SSL certificate lifecycle management using Venafi
Administer domain registration through MarkMonitor registrar
Collaborate with customers and other IT groups to process access requests efficiently
Provide exemplary customer service, adhering to the standards set by the IT department
Monitor application queues in the Front Range ticket system
Document actions taken on ticket requests with real-time journal entries
Ensure tickets are closed within established service levels
Provide one-on-one training and guidance to end users and help desk staff on hardware/software usage and standard procedures
Develop and maintain comprehensive documentation on problem solutions, tool configurations, and end-user instructions
Offer over-the-phone and/or Webex assistance to users, including problem identification, instruction, and resolution
Perform related duties as assigned or requested, working under supervision to meet team objectives
Qualification
Required
BA or BS in Computer Science, Information Systems or a related discipline
At least three or more years of support and analysis experience in End User Application Support and infrastructure or an equivalent combination of education and work experience
Work experience in healthcare and/or education or equivalent experience in complex organizations
Requires a good knowledge of personal computing, MAC and Windows PC/Workstation based LAN systems, End User Application Support management tools, client functions and applications, Active Directory, application troubleshooting, etc
Good consultative and communication skills, analytical ability, decisiveness, strong judgment, and the ability to work effectively with clients, IT management, staff and vendors
Must have excellent interpersonal skills, and ability to understand the business and technical needs of the client as well as foster customer relationship building and deliver outstanding customer service
Strong verbal and written communication skills; ability to communicate technical information to non-technical users; ability to work effectively with customers
Candidate should be able to work in a fast-paced environment, support multiple initiatives simultaneously, prioritize work to meet and or exceed established service levels and be dependable
Strong time management, technical and analytical skills required
Ability to think logically and creatively in problem solving
Should know when to escalate a problem
Contributes individually with supervision and as part of a team
Ability to work effectively with customers and other IT team members
For isolated incidents, may be required to work beyond standard business hours
Preferred
Proven experience in IT support, particularly within IT Security and Privileged Access Management
Familiarity with applications such as CyberArk, Venafi, Centrify, FileMaker Pro, and MarkMonitor
Strong customer service skills and the ability to communicate effectively with both technical and non-technical users
Experience with ticketing systems, preferably Ivanti Front Range
Ability to create and maintain detailed documentation
Strong problem-solving skills and attention to detail
BSc
Benefits
Financial security benefits
Generous time-off program
Employee resources groups for peer support
Holistic employee wellness program
Company
NYU Langone Health
NYU Langone Health is a nonprofit organization that provides a center of excellence in healthcare, research, and medical education.
10001+ employees
H1B Sponsorship
NYU Langone Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (5)
2021 (8)
2020 (35)
Funding
Current Stage
Late StageTotal Funding
$33.5MKey Investors
National Institute of Diabetes and Digestive and Kidney DiseasesMHCIPNational Institutes of Health
2024-02-06Grant· $13M
2023-10-16Grant· $12.5M
2022-02-17Grant· $8M
Leadership Team
Suresh Srinivasan M.Tech, MBA
Vice President & Chief Technology Officer
Robert Cerfolio, MD, MBA
Executive vice president COO
Recent News
Business Wire
2026-01-13
Benzinga.com
2026-01-13
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