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Truemed · 4 months ago

Launch Manager

Los Angeles, San Francisco, Austin, NYC

Full-time

Onsite

Mid, Senior Level

Truemed is a company focused on helping high-growth merchants maximize the value of their platform. As a Launch Manager, you will partner with enterprise-level brands to integrate HSA/FSA eligibility into their systems, ensuring a seamless customer experience and driving growth through tailored solutions.

Financial ServicesHealth CareMarketplacePaymentsWellness

Responsibilities

Drive Urgency & Maintain Enthusiasm While Guiding Partners Through Implementation Design and deliver clear and actionable onboarding plans, manage partner expectations, and drive onboarding progress to get partners up-and-running as quickly and seamlessly as possible. Reduce friction during the integration process and serve as a reliable subject matter expert as questions arise

Ensure Successful Launches Maintain launch timelines and perform appropriate testing prior to launch, utilizing institutional knowledge of common edge cases and internal configuration options, to best position partners for success upon launch

Serve as Technical Point of Contact for Integration Maintenance Continue to be a resource for partners post-launch by communicating product updates, triaging potential issues, and being the interface between the partner and Truemed’s product and development teams

Qualification

ECommerce experienceHealthtech experienceWeb APIs (REST/GraphQL)Checkout/payment architectureStakeholder managementAnalytical skillsFlexibility/adaptabilityProblem-solving skillsOrganizational skillsCommunication skills

Required

Proven and referenceable experience in managing feature launches within the eCommerce or healthtech space, with a strong focus on high-growth, enterprise-level merchants

Exceptional communication and stakeholder management skills, with a track record of building trust and alignment with both technical and non-technical decision-makers

Excellent analytical and problem-solving capabilities, with a passion for addressing complex implementation and integration challenges in enterprise environments

A mindset rooted in experimentation, continuous learning, and knowledge sharing, with the ability to support Truemed's growing ecosystem of enterprise merchants, technology partners, and internal teams

Deep understanding of modern eCommerce infrastructure and checkout/payment architecture, particularly around enabling non-traditional payment methods (e.g., HSA/FSA eligibility)

Hands-on experience with web APIs (REST/GraphQL) and systems commonly used in eCommerce environments (e.g., payment gateways, custom carts, subscription tools, CRM, or ERP integrations)

Strong organizational and prioritization skills, with the ability to effectively manage multiple high-impact sales cycles and technical engagements in parallel

Demonstrated success thriving in fast-paced, startup environments, with a proactive mindset and the agility to adapt to changing priorities