Sysdig · 7 hours ago
Customer Reliability Engineer
San Jose
Full-time
Hybrid
Entry, Mid Level
2+ years expSysdig is a company dedicated to cloud security, aiming to help organizations secure their innovations in the cloud. They are seeking a Customer Reliability Engineer who will be a key member of the technical support team, responsible for providing technical knowledge on customer issues and fostering relationships with the development engineering team.
Cloud ComputingCloud SecurityCyber SecurityOpen SourceSaaSSecurity
Responsibilities
Work as an important member of the technical support team providing technical knowledge on our customer issues, reporting to the Sr. Manager, Customer Reliability Engineer
Work with and foster relationships with the development engineering team to ensure tracking on engineering escalations, bugs and feature requests
Develop, review and maintain the internal collection of knowledge base articles
Triage and document bugs and enhancement requests as seen in the field, and through reproduction
Work with the Sysdig Escalation Management team on high touch accounts
Participate in on-call rotations
Qualification
Required
2+ years of experience as a Technical Support/ Escalation resource for enterprises in a similar or related field (container management, cloud management, cloud security)
Kubernetes and Linux experience
Knowledge of one or more scripting languages (Bash/Shell/Python)
Knowledge of public providers and their services e.g. AWS, Azure, GCP, Oracle and IBM Cloud
Fluent English language skills
Preferred
Working knowledge of Cassandra, ElasticSearch, Postgres, or Kafka
Experience using or integrating with Systems Management technologies
Hands-on experience with PaaS tools or other cloud management software
Experience in application integration
Driven and proactive, with a focus on continuous self-improvement and skill development
Benefits
Extra days off to prioritize your well-being
Mental health support for you and your family through the Modern Health app
Great compensation package
Company
Sysdig
The leader in cloud security powered by runtime insights
501-1000 employees
H1B Sponsorship
Sysdig has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (18)
2023 (17)
2022 (26)
2021 (14)
2020 (10)
Funding
Current Stage
Late StageTotal Funding
$729.5MKey Investors
PermiraInsight PartnersAccel
2021-12-15Series G· $350M
2021-04-28Series F· $188M
2020-01-22Series E· $70M
Leadership Team
Loris Degioanni
CTO and Founder
Karen Walker
Chief Financial Officer
Recent News
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2026-01-14
Company data provided by crunchbase