Senior Customer Reliability Engineer jobs in United States
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Sysdig · 2 months ago

Senior Customer Reliability Engineer

positionSan Jose
timeFull-time
remoteHybrid
seniorityMid, Senior Level
date3+ years exp

Sysdig is a leading company in cloud security dedicated to helping organizations secure innovation in the cloud. The Senior Customer Reliability Engineer will provide senior-level technical support, foster relationships with the development team, and develop troubleshooting resources while ensuring customer satisfaction.

Cloud ComputingCloud SecurityCyber SecurityOpen SourceSaaSSecurity
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Comp. & Benefits
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H1B Sponsor Likelynote

Responsibilities

Work as an important member of the technical support team providing Senior level technical knowledge on our customer issues, reporting to the Sr. Manager, Customer Reliability Engineer
Work with and foster relationships with the development engineering team to ensure tracking on engineering escalations, bugs and feature requests
Develop technical troubleshooting sessions, trainings and guides for internal CRE team members
Develop, review and maintain the internal collection of knowledge base articles
Triage and document bugs and enhancement requests as seen in the field, and through reproduction
Work with the Sysdig Escalation Management team on hot accounts which are high touch
Participate in on-call rotations

Qualification

KubernetesLinuxCloud securityScripting languagesPublic cloud servicesCassandraElasticSearchPostgresKafkaProactive attitudeContinuous improvementEnglish fluencyCommunication skills

Required

3+ years of experience as a Senior Technical Support/ Escalation resource for enterprises in a similar or related field (container management, cloud management, cloud security)
Master level Kubernetes and Linux experience
Knowledge of one or more scripting languages (Bash/Shell/Python)
Knowledge of public providers and their services e.g. AWS, Azure, GCP, Oracle and IBM Cloud
Fluent English language skills

Preferred

Experience establishing communication and engagement with prospects
Working knowledge of Cassandra, ElasticSearch, Postgres, and Kafka
Experience using or integrating with Systems Management technologies
Hands-on experience with PaaS tools or other cloud management software
Experience in application integration
Driven and proactive, with a focus on continuous self-improvement and skill development

Benefits

Extra days off to prioritize your well-being
Mental health support for you and your family through the Modern Health app
Great compensation package

Company

Sysdig

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Glassdoor3.8
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The leader in cloud security powered by runtime insights
dateFounded in 2013
location
San Francisco, California, USA
people-size501-1000 employees
web-link
https://www.sysdig.com

H1B Sponsorship

Sysdig has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (18)
2023 (17)
2022 (26)
2021 (14)
2020 (10)

Funding

Current Stage
Late Stage
Total Funding
$729.5M
Key Investors
PermiraInsight PartnersAccel
2021-12-15Series G· $350M
2021-04-28Series F· $188M
2020-01-22Series E· $70M

Leadership Team

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Loris Degioanni
CTO and Founder
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Karen Walker
Chief Financial Officer
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Recent News

Business Wire
Bedrock Data Caps 2025 With $25 Million Series A, ArgusAI Launch and Executive Team Expansion
2025-12-30
Beta News
Data sovereignty, cloud and security [Q&A]
2025-12-27
The Hacker News
North Korea-linked Actors Exploit React2Shell to Deploy New EtherRAT Malware
2025-12-10
Company data provided by crunchbase