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NEOGOV · 2 months ago

INFORMATION TECHNOLOGY TECHNICIAN II (ENTERPRISE GIS DIVISION)

Michigan, MI

Full-time

Onsite

Entry Level

$39K/yr - $61K/yr

1+ years exp

NEOGOV is part of the City of Detroit's Department of Innovation and Technology, focusing on leveraging geospatial technology for effective city operations. The Information Technology Technician II will operate Mobile Mapping equipment to capture geospatial data and provide technical support for various IT functions.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

U.S. Citizen Only

Responsibilities

Assists with oversight of the daily performance of computer systems

Operates a variety of standard office equipment such as a PC, printer, telephone, facsimile machine (fax), and copier to monitor systems and prepare documentation

Performs other computer system support such as data entry and verification, assembly and preparation of computer programs for processing, and the review of output for accuracy and completeness

Enters commands and observes system functioning to verify correct operations and detect errors

Understands and utilizes cloud computing and storage solutions to provide users and with various capabilities to store and process their data in third-party data centers

Reviews property ownership data, including deeds, tax rolls, etc

Provides assistance in reviewing property sales utilizing the Detroit Property Inventory (DPI) System, which interfaces with the Equalizer System

Sets up equipment for employee use, performs or ensures proper installation of cables, operating systems, or appropriate software

Installs and performs repairs to hardware, software, or peripheral equipment, following design or installation specifications

Maintains records of daily data communication transactions, problems and remedial actions taken, or installation activities

Performs backup/recovery procedures on a daily basis

Orders and inventories spare parts, including stripping surplus equipment for usable parts

Confers with management and users, including Public Safety personnel, to assist in identifying trends and performing root cause analysis for systems problems

Performs communications server administration such as establishing user and voicemail accounts, setting passwords, backups, and assigning access levels

Trains users to use new or modified equipment

Performs ongoing hardware and software maintenance operations, including installing or upgrading hardware or software

May be required to perform duties or provide support beyond normal work days for projects and supported system maintenance requirements

Performs special projects and other duties as assigned

Qualification

Geospatial technologyMobile Mapping equipmentCloud computingActive DirectoryIT service deskAutomotive electricalTechnical supportTroubleshootingUser trainingData entry

Required

High School graduation or General Educational Development (GED) certificate

At least one (1) year of experience as an Information Technology Technician II

Proficiency with integrated word processing and spreadsheet functions

Ability to assist with oversight of the daily performance of computer systems

Ability to operate a variety of standard office equipment such as a PC, printer, telephone, facsimile machine (fax), and copier

Ability to perform data entry and verification, assembly and preparation of computer programs for processing, and the review of output for accuracy and completeness

Ability to enter commands and observe system functioning to verify correct operations and detect errors

Understanding and utilization of cloud computing and storage solutions

Ability to review property ownership data, including deeds, tax rolls, etc

Ability to set up equipment for employee use, perform or ensure proper installation of cables, operating systems, or appropriate software

Ability to install and perform repairs to hardware, software, or peripheral equipment

Ability to maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities

Ability to perform backup/recovery procedures on a daily basis

Ability to order and inventory spare parts

Ability to confer with management and users to assist in identifying trends and performing root cause analysis for systems problems

Ability to perform communications server administration

Ability to train users to use new or modified equipment

Ability to perform ongoing hardware and software maintenance operations

Ability to perform special projects and other duties as assigned

Some positions may require certification in specific hardware, software, or other technology related matters

Applicants may be subject to background, criminal, and credit checks

Individuals appointed to a position in this class will be required to serve a probationary period of six months with the possibility of a six-month extension

Preferred

High school coursework includes some basic information technology related classes

An Associate's Degree or technical training in computer science, information systems, programming, systems analysis, or a related field

Familiarity with the Detroit landscape

Valid State of Michigan Driver's License

Automotive electrical experience

IT service desk experience

Active Directory experience

Benefits

Medical - Eligible for hospital, surgical, and prescription drug benefits.

Dental

Vision

Life Insurance - Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent.

Long-Term Disability Insurance (Income Protection Plan) - The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement.

Sick Leave

Vacation

Holidays

Funeral leave

Family and Medical Leave

Jury duty

Military duty leave

Unpaid personal leave

City Employees Retirement System