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Victaulic · 1 month ago

Field Tool Technician – South Central- Dallas/Ft Worth TX

Dallas, TX

Full-time

Hybrid

Mid Level

3+ years exp

Victaulic is a global leader in mechanical pipe joining innovations, and they are seeking a Field Tool Technician to join their Application Engineering organization. This role involves providing on-site tool support, maintenance, and consulting services at customer facilities across various locations, requiring up to 80% travel.

IndustrialManufacturing

H1B Sponsor Likely

Responsibilities

Train customer personnel on proper tool operation, maintenance procedures, and safety protocols

Independently coordinate and schedule customer visits based on availability and customer requirements

Maintain relationships with independent customers supported

Provide onsite consulting services to the customer regarding tool operation and shop setup to maximize productivity of tool

Provide on-site tool support and maintenance services at customer facilities by:

Learning and understanding the company's line of tools, equipment, and specialized instruments used at customer locations

Conduct troubleshooting, repairs, and preventive maintenance on customer tools and equipment to ensure optimal functionality and minimize downtime

Respond to customer service calls for tool malfunctions, providing expert diagnosis and repair solutions at customer facilities

Perform on-site calibration, testing, and commissioning of newly installed tools and equipment at customer locations

Conduct warranty evaluations and repairs of company tools and equipment at customer sites, ensuring minimal disruption to customer operations

Maintain customer tool inventories and service records; prepare detailed service reports and recommendations for customers

Maintain professional customer relationships and provide technical consultation on tool applications and best practices

Follow all company safety requirements, procedures, and participate in safety reviews

Qualification

Field service experienceDiagnostic software proficiencyMechanical aptitudeTechnical manual readingMicrosoft Office proficiencyCustomer service skillsOrganizational skillsProblem-solving skills

Required

Associate and technical degree preferred, 3+ years of field service or equipment maintenance experience required

Mechanical aptitude and high organizational skills

Proficient in reading technical manuals, schematics, shop math, and precision instrument reading

Capable of performing all field service functions including equipment setup, maintenance, and repair

Capable of taking verbal and written instructions, working independently at customer sites, and providing excellent customer service

Capable of lifting within OSHA-approved safe lifting limits and working at heights, in confined spaces, and various industrial environments at customer facilities. Must be comfortable with extensive travel (up to 80%)

Proficient in Microsoft Office Products, utilizing computer systems and software applications to generate customer service reports and maintain tool maintenance databases

Preferred

Proficient in diagnostic software, equipment management systems and computerized maintenance programs preferred

Benefits

Company vehicle

Laptop

IPhone

Corporate credit card

Car maintenance card

Health and welfare benefits

401K

Life insurance

Long and short-term disability

Parental leave

Tuition assistance

Retiree benefits

Company

Victaulic

Glassdoor3.8

Victaulic is a producer of mechanical and grooved pipe joining systems.

Founded in 1919

Easton, Pennsylvania, USA

5001-10000 employees

https://www.victaulic.com

H1B Sponsorship

Victaulic has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (4)

2022 (1)

2021 (2)

2020 (1)