Extended Stay America ยท 2 months ago
Part time Guest Service Representative
Brea, CA
Part-time
Onsite
New Grad, Entry LevelExtended Stay America is looking for a customer-focused Guest Service Representative to join their team. In this role, you will assist customers with checking in and out, handle front desk operations, and engage in a variety of guest interactions while ensuring a positive experience for all guests.
HospitalityHotelHousekeeping ServiceReal EstateTravel
Responsibilities
Greet every guest with a smile
Assist guests with the registration process
Answer phone calls and take messages for management
Anticipate the needs of guests with a great attitude
Respond to guest concerns and resolve them appropriately, escalating to management when necessary. Report incidents accordingly to company policy
Maintain accurate records of registration and payment information and knowledge of the POS
Ensure compliance with health and quality standards
Enjoy wearing our ESA green on your back
Qualification
Required
High School Diploma/GED required
Familiarity with hospitality industry standards
Knowledge of front desk operations and procedures
Proficient in English
Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
Ability to demonstrate genuine care for customers and employees
Ability to work in a fast-paced environment
Preferred
Knowledge of other languages is a plus
Benefits
Flexible Scheduling
Career Advancement Opportunities
Competitive Compensation
Company
Extended Stay America
Extended Stay America is a chain of hotels specialized in providing business and leisure travelers a functional hotel suite.
Founded in 1995
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2013-11-13IPO
2012-09-13Equity Crowdfunding
2004-03-08Acquired
Leadership Team
Mark Williams
Managing Director Franchise Development
Recent News
Seattle TechFlash
2025-09-23
Company data provided by crunchbase