MediaNet AV · 2 months ago
Installation Technician
Stow, OH
Full-time
Onsite
New Grad, Entry LevelMediaNet AV is a dynamic, innovative company providing professional audio, video, and lighting solutions. The Installation Technician plays a key role in supporting installation projects, training clients post-installation, and providing ongoing support as they use AV systems.
Media and Entertainment
Responsibilities
Conduct on-site technical reviews before installation to create custom training guides for clients, including churches and businesses
Review system designs and Statements of Work (SOWs) for project preparation
Program system components, particularly Q-SYS and IP products, as part of the installation setup
Configure rack enclosures, cable management, and equipment as per system design at MediaNet AV’s office
Assist with cable scheduling, planning, and on-site installation tasks to ensure project accuracy
Develop and review Q-SYS system designs, ensuring each component is well-integrated within the overall system
Thoroughly review system designs for functionality and accuracy, preparing documentation and configurations based on design analyses
Create detailed project schematics and cable schedules to document cable paths and connections accurately
Provide comprehensive system training to clients, including detailed checklists and troubleshooting resources for ease of use
Offer hands-on training and on-site assistance as needed
Respond to client inquiries via phone within the same day if possible and to emails within 24 hours
Provide support on complex service calls to assist support technicians as needed
Finalize schematics and cable schedules post-installation, delivering complete documentation to the client
Set monthly and yearly personal development goals to continually improve technical skills and customer service capabilities
Perform other duties as assigned by the Project Manager
Qualification
Required
Strong technical skills with experience in AV installations, including Q-SYS systems and cable management
Effective communication skills for client training and technical support
Ability to work independently as well as part of a collaborative team
Detail-oriented and proactive in ensuring client satisfaction
Benefits
401(k) plan with company match
Health, vision, and dental insurance
Paid time off and holidays
Company
MediaNet AV
MediaNet AV offers full-service solutions for live streaming, video production, installation, equipment sales, and studio design consulting.
Founded in 2012
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase