Uber · 2 months ago
IT Supply Chain Operations Lead
New York, NY
Full-time
Onsite
Mid, Senior Level
$133K/yr - $148K/yr
3+ years expUber is seeking an IT Supply Chain Operations Lead to manage multiple projects and processes with a focus on improving service delivery and efficiency. This role involves collaborating with cross-functional teams, optimizing IT hardware spending, and ensuring effective asset tracking throughout the lifecycle of IT assets.
LogisticsMobile AppsRide SharingSoftwareTransportation
Responsibilities
Own multiple projects/processes of medium complexity or a single program with high complexity and scope, end-to-end for a moderate-sized team
Work with increasing complexity and autonomy, connecting multiple teams with the projects/processes you are responsible for, and directly improving their effectiveness and the quality of their work
Understand dependencies between teams and drive decisions that improve leverage in your immediate area
Proactively and consistently uncover opportunities, suggest, and implement recommendations to enhance program KPIs
Frame and implement new processes (e.g., creating new playbooks) and drive teams to add proactive monitoring to detect known problems early
Onboard program teams to existing infrastructures, requiring infrastructure changes
Serve as a PgM mentor
Continuously optimize IT hardware spend, understanding that efficiency often leads to reduced recurring expense
Grasp a detailed understanding of IT Supply Chain service changes made to raise the quality of services (e.g., proactive purchases to reduce backlog or delayed purchases to reduce item shelf time)
Maintain a deep understanding of ticket trends and backlog to ensure optimal service delivery
Responsible for ensuring Uber Assets are accounted for and tracked through the entire lifecycle (acquisition to disposal)
Monitor and action workflows to move on-hand inventory, deployed inventory, and dispositioned status of EOL/broken assets
Work across teams to review weekly results from data deep dives (e.g., random sampling of closed tickets that were aged due to lack of hardware)
Collaborate with cross-functional teams to bridge gaps and eliminate duplication of work where IT Supply Chain workflows and processes can be utilized
Responsible for providing context, information, and direction to the Supply Chain service delivery team to align decisions for high-quality support and service
Effectively take in, execute, administer, and communicate changes to process and procedures (i.e., Change Management)
Identify and escalate risks related to service delivery
Serve as an escalation point for IT Supply Chain issues and asks
Organize project or program teams and drive progress within the team and across dependencies, despite blockers or obstacles
Master project management, including scheduling, resource planning, dependency alignment, risk management, and stakeholder (including executive) communication
Identify what constitutes success and organize and execute independently, assuming the project has been defined
Provide input to quarterly and annual planning for your areas of the program
Create a budget for your project and justify the necessary spend to all stakeholders
Create methodologies to track spend and budget, ensuring all team members are informed of status
Understand critical success factors for the project and act appropriately when project risks trigger
Identify disconnects both within the immediate scope of work and adjacent programs and teams, effectively bringing resolution or escalating
Break down complex problems and collect data and facts to support solutions or proposals
Build strong domain expertise of multiple projects in the program and develop domain awareness outside your immediate area
Identify issues, propose solutions, and drive to resolution within the domain
Understand upstream and downstream dependencies and use this knowledge to identify opportunities for improvement
Demonstrate a continuous improvement philosophy in day-to-day operations that progressively raises the program's capability, understands broader customer use cases, and applies this understanding to prioritize solutions development
Advocate for users in the domain and ensure others working in the domain are educated about stakeholder needs and pain points
Drive progress within the program team and across stakeholders, despite blockers or obstacles
Work with other stakeholders to get buy-in for ideas and drive consensus
Navigate the organization with minimal assistance
Be respected internally and demonstrate credibility both within and external to the work group, seen as the go-to person for your project/process
Articulate program vision and strategy, using this to clarify and resolve issues
Communicate topics of medium complexity to cross-functional audiences (including director level), adapting modality and content appropriately for maximum impact
Proficiently contribute to and/or independently create appropriate documentation, seeking inputs and buy-in from key stakeholders
Help onboard/train PgMs
Participate in the hiring process for teams and programs you are working with
Identify people and process gaps and actively work to fill them (e.g., encouraging/facilitating collaboration between team members and between teams)
Define and implement tools and processes that measurably improve team effectiveness
Maintain relationships with Suppliers for Vendor Performance and New Development
Responsible for staying up-to-date with new product SKUs and internally discussing updates with cross-functional teams to ensure acquisition and provisioning capabilities are planned for
Responsible for identifying spend reduction opportunities
Assist with custom one-off orders - work with sourcing to identify suppliers and final pricing
Responsible for monitoring and analyzing global inventory of IT assets (Laptop, Monitors, and accessories)
Maintain visibility into approved supplier lead times, specifically maintaining awareness of stock availability for standard IT SKUs at the supplier side
Data Driven Trend Analysis
Responsible for working with IT Supply Chain teams to identify gaps/efficiencies of operational processes on a recurring basis
Responsible for communication and approval from stakeholders & service desk Leads
Drive communication & training out to impacted teams (working with service desk Leads)
Qualification
Required
3+ years of work experience in Information Technology with emphasis on corporate asset tracking from origin to decommission
Knowledge of application management within the asset tracking domain (using, training, enhancing)
Excellent written and oral communication skills; ability to compile clear and concise data & materials
Ability to shift priorities quickly and act proactively when necessary
Experience participating in cross-functional projects and being solutions-oriented
Flexibility to juggle a range of projects; great organization and execution is a must
Ability to work effectively with people at all levels both inside and outside of Uber
Good interpersonal skills - capacity to build a variety of strong internal relationships
Ability to take initiative and work independently, as well as part of a team
The ability to analyze data from ticketing systems (like ServiceNow or Jira), identify trends in backlogs or hardware failures, and use that data to make recommendations and measure KPIs
Preferred
5+ years in a help desk role supporting Apple and Windows hardware and software
Has experience setting up enterprise management software such as an asset management system, telecom expense management system, or printer fleet management systems
Lean Six Sigma Certification
Benefits
Eligible to participate in Uber's bonus program
May be offered an equity award & other types of comp
Eligible for various benefits
Company
Uber
Uber develops, markets, and operates a ride-sharing mobile application that allows consumers to submit a trip request.
10001+ employees
H1B Sponsorship
Uber has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (830)
2024 (796)
2023 (684)
2022 (954)
2021 (750)
2020 (638)
Funding
Current Stage
Public CompanyTotal Funding
$35.56BKey Investors
William AckmanPayPalToyota Motor
2025-09-08Post Ipo Debt· $2.25B
2025-05-13Post Ipo Debt· $1B
2025-01-01Post Ipo Equity· $2.3B
Leadership Team
Dara Khosrowshahi
CEO
Prashanth Mahendra -Rajah
Chief Financial Officer
Recent News
2026-01-09
2026-01-08
2026-01-08
Company data provided by crunchbase