Walmart Canada · 2 months ago
(USA) Vice President, Seller Success - Growth
Bentonville, AR
Full-time
Onsite
Director/ExecutiveWalmart Canada is seeking a Vice President of Seller Success who will be responsible for empowering sellers across Walmart’s global marketplaces. This role focuses on providing tools, support, and programs to ensure seller success, while collaborating with cross-functional teams to enhance the seller experience and drive growth.
DeliveryRetailShopping
Responsibilities
Define and execute the global Seller Success strategy across all international marketplaces
Develop and scale seller tools, dashboards, and education programs that help sellers succeed on Walmart
Establish and manage seller community forums and voice of the seller initiatives to gather insights and continually improve experience
Partner cross-functionally with product, traffic, site operations, and CRM teams to drive seller growth and customer satisfaction
Lead the design and enforcement of seller performance standards, policies, and protections
Oversee global seller support operations, including call centers and escalation pathways
Proactively identify risks across marketplaces and implement strategies to mitigate fraud, abuse, and performance gaps
Ensure consistency in standards and scalable processes across regions while adapting to local nuances
Build marketing strategies to communicate Walmart’s value proposition to sellers and enhance adoption of new tools and programs
Champion the Voice of the Seller internally, ensuring seller needs are integrated into decision-making at all levels
Partner with internal marketing and growth teams to design seller-facing campaigns and communication strategies
Partner closely with the VP of Seller Acquisition to create a seamless handoff between acquisition and success functions
Collaborate with traffic, search, operations, customer service, and international business units to ensure an integrated marketplace ecosystem
Work with technology and product teams to deliver tools that enable scalable and sustainable seller success
Demonstrates and encourages respect for others; Builds high performing, diverse teams; seeks and embraces differences in people, cultures, ideas and experiences; creates a workplace and equitable experiences where associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer/member experience for all; serves as a talent scout who identifies, attracts, and retains best, diverse talent
Creates a discipline and focus around developing talent through feedback, coaching, mentoring, and developmental opportunities; builds the talent pipeline; creates an environment allowing everyone to bring their best selves to work; empowers associates and partners to act in the best interest of the customer/member and company; and regularly recognizes others’ contributions and accomplishments
Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve business objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action
Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to support and reinforce our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us
Ensures that organizations follow the law, our code of conduct and company policies, drives an environment where associates feel comfortable sharing concerns, and models our culture of non-retaliation; proactively gathers concerns raised by associates and takes action, and models this for others; holds self and organization accountable for achieving results in a way that is consistent with our values
Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent
Delivers expected business results while putting the customer/member first and consistently applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers/members
Adopts a holistic, end-to-end perspective that considers data, analytics, customer/member insights, and different parts of the business when making plans and designing or executing strategies to capitalize on opportunities with global impact
Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; creates an environment that supports learning, innovation, learning from mistakes, and intelligent risk-taking; and models resilience in the face of setbacks
Acts as a change agent to drive continuous improvements; supports others through change; and guides the adoption of new technology and supports digital disruption in line with Walmart’s business model
Qualification
Required
Experience in defining and executing global strategies for seller success
Proven ability to develop and scale seller tools, dashboards, and education programs
Experience in establishing and managing seller community forums and voice of the seller initiatives
Strong cross-functional collaboration skills with product, traffic, site operations, and CRM teams
Experience in designing and enforcing seller performance standards, policies, and protections
Proven track record in overseeing global seller support operations
Ability to proactively identify risks and implement strategies to mitigate fraud and performance gaps
Experience in building marketing strategies to communicate value propositions to sellers
Ability to champion the Voice of the Seller internally
Experience in partnering with internal marketing and growth teams
Strong collaboration skills with various business units to ensure an integrated marketplace ecosystem
Experience working with technology and product teams to deliver scalable tools
Demonstrated respect for diversity and building high-performing teams
Experience in developing talent through feedback, coaching, and mentoring
Ability to build strong and trusting relationships with team members and business partners
High standards of integrity, ethics, and compliance
Experience in delivering business results while prioritizing customer/member needs
Ability to adopt a holistic, end-to-end perspective in strategy execution
Demonstrated curiosity and a growth mindset
Experience as a change agent to drive continuous improvements
Benefits
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Company
Walmart Canada
Walmart Canada is a subsidiary of Walmart that operates a chain of more than 400 stores nationwide. It is a sub-organization of Walmart.
Founded in 1994
10001+ employees
Funding
Current Stage
Late StageRecent News
Canada NewsWire
2025-12-18
Canada NewsWire
2025-12-03
Company data provided by crunchbase