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Adventist HealthCare · 2 months ago

Patient Financial Service Support Coordinator III, Day Shift, Patient Financial Services

Gaithersburg, MD

Full-time

Onsite

Entry Level

$19.54/hr - $27.21/hr

1+ years exp

Adventist HealthCare is a faith-based organization committed to providing high-quality, compassionate care in the Maryland area. They are seeking an experienced Patient Financial Service Support Coordinator who will provide exceptional patient service, assist with problem resolution, and support the training of new team members while maintaining accurate patient account documentation.

Health CareHome Health CareHospitalNon ProfitRehabilitationWellness

H1B Sponsor Likely

Responsibilities

Demonstrates excellent patient service skills, assists in problem resolution, both internal and external

Demonstrates world-class exceptional customer service and set an example of correct phone etiquette

Promote teamwork and a positive work environment

Communicates to management when issues arise

Demonstrates an ability to differentiate between self-empowered troubleshooting issues or escalating issues to management

Assist with the training of new team members

Independently solves problems and identifies opportunities for improvement

Escalate appropriate issues to management

Verify the accuracy of daily vendor Deco conversions

Attempt to ensure patient liabilities are properly billed for those in the MCMP

Communicates clearly with the vendor regarding self-pay eligibility and Insurance discrepancies

Daily update to Excel Database

Daily generation of high-volume Medical records

Clerical support

Mail distribution

Scanning of documents

Managing the reception area

Other duties as assigned

Maintaining daily Maryland Medicaid authorization database & documentation

Performs patient account review for reconciling A/R for the Montgomery County Maternity Program

Assisting with data control with the posting of adjustments to patient accounts

Completes follow-up in accordance with department policy

Assisting the department on special projects as assigned

Qualification

Customer ServiceMedical TerminologyData EntryPC SkillsOrganizational SkillsCommunication SkillsTeamworkProblem Solving

Required

1 year of experience required working in a hospital or doctor's office

Must work in a stressful environment without compromising quality and accuracy

Strong communication and organizational skills

Basic knowledge of medical terminology is required

Strong Customer Service skills

Ability to participate in an environment that promotes staff development, productivity, satisfaction, and efficiency

PC skills in a Windows environment are required

Knowledge and utilization of desktop applications to include Word and Excel is helpful

Ability to initiate and follow through on projects and work independently

Preferred

Some colleges preferred

Training in data entry of non-clinical systems preferred

Benefits

Work life balance through nonrotating shifts

Recognition and rewards for professional expertise

Free Employee parking

Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire

Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)

Paid Time Off

Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period

Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance

Subsidized childcare at participating childcare centers

Tuition Reimbursement

Employee Assistance Program (EAP) support

Company

Adventist HealthCare

Glassdoor3.3

Adventist HealthCare is an integrated, health-care delivery organization.

Founded in 1907

Gaithersburg, Maryland, USA

5001-10000 employees

https://www.adventisthealthcare.com

H1B Sponsorship

Adventist HealthCare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (25)

2024 (11)

2023 (6)

2022 (23)

2021 (15)

2020 (12)