Defined Contribution Client Success Manager jobs in United States
cer-icon
Apply on Employer Site
company-logo

Strada · 3 months ago

Defined Contribution Client Success Manager

positionUSA Virtual
timeFull-time
remoteHybrid
seniorityMid, Senior Level
money$80K/yr - $104K/yr
date3+ years exp

Alight is a company that champions people and helps them grow with purpose. The Defined Contribution Client Success Manager oversees daily operational performance for assigned clients, collaborating with support areas and serving as the main client contact to deliver high-quality solutions.

AdviceBookkeeping and PayrollBusiness DevelopmentConsulting
badNo H1Bnote

Responsibilities

Utilizing expert knowledge of DC to interpret complex client requirements
Addressing questions related to unique situations, participant inquires, client escalations and requirements
Driving stable and consistent delivery from internal and external partners. Using data to influence standardization and process innovation
Communicating, validating and managing eCAT with client
Managing defined contribution plans and understanding their effect on clients and participants
Collaborating with the Oversight & Excellence team to reduce total cost by lowering demand and improving efficiency. Also, focus on improving delivery quality
Communicating regularly with day-to-day client contact on delivery and projects

Qualification

Defined Contribution expertiseAnalytical abilitiesClient communication skillsManagement skillsOrganizational skillsSolutions orientedInfluencing skillsCoaching experienceAttention to detailAdaptability

Required

Be an effective communicator and use influencing skills on domain and technical matters, internally and externally
Have proven analytical abilities and attention to detail when working with complex data
Be solutions oriented and have ability to report data to stakeholders
Have advanced management and organizational skills with ability to adapt to change
Be an expert with knowledge of Defined Contribution and company (or equivalent) systems
3+ years in Defined Contribution and a variety of team experiences and 3+ years of coaching and leveraging work through others

Benefits

Health coverage options
Wellbeing and support programs
Retirement
Vacation and sick leave
Maternity, paternity & adoption leave
Continuing education and training
Several voluntary benefit options

Company

Strada

twittertwittertwitter
company-logo
Strada is a payroll and tech company that offers workforce management with cloud solutions and services for multinational organizations.
dateFounded in 2018
location
The Woodlands, Texas, USA
people-size5001-10000 employees
web-link
https://stradaglobal.com

Funding

Current Stage
Late Stage

Leadership Team

leader-logo
Colin Brennan
Chief Executive Officer
linkedin
leader-logo
Gautam Mekala
Chief Information Officer
Company data provided by crunchbase